General Manager (Cluster Manager) – Sussex and Kent Cricket

Job Introduction

Are you a motivational and inspiring leader with a passion for great hospitality and truly memorable events? If yes, we may have the perfect opportunity for you!

We are looking for General Manager (Cluster Manager) to join our fantastic team at Sussex and Kent Cricket Clubs. In this role you will have full responsibility for events, H&S and food safety and will be accountable for legislative & financial aspects of the business for Sussex and Kent Cricket clubs.

To be successful in this role you will need to have excellent communication and stakeholder management skills to successfully build and maintain productive client relationships. You will also have proven team management experience to deliver a high-performance culture and coach on-site team to achieve operational excellence. 

Due to the nature of the role working hours during the season will be around match days as per business demands.

Role Responsibility

• Ensure the highest standard of operation is delivered
• Build and nurture strong client relationships
• Drive profitability of the business
• Lead, develop, manage and motivate a high performing team
• Identify opportunities to drive efficiencies and maximise operating profit whilst maintaining a high standard of service
• Promote the C&B business throughout the year managing the peaks and troughs and to maximize income in a challenging environment
• Ensure timely and accurate financial reporting
• Work with the on-site Sales Manager and Group Marketing Manager to agree the Sales and Marketing Plan with quarterly reviews
• In conjunction with the Regional Operations team, be aware of market trends and look to implement new service offers and new concepts
• Manage a business that has many peaks in trade to satisfy the client and customer needs at all events.
• Manage a P&L account controlling all elements in particular dry and wet cos and labour costs
• Provide statistical analysis of sales and costs, to drive the business and deliver positive results
• Ensure that all legal requirements are met including: Licensing, Health and Safety at Work, COSHH, Environmental Health, Fire Precautions and any others
• Take responsibility for the introduction of new initiatives which add value and create an environment for change

The Ideal Candidate

• Proven track record in operational management in a similar environment. Knowledge of the Stadia market highly desirable
• A proven leader with the ability to create strong teams
• Experience of both retail and event operations
• Excellent influencing and rapport building skills with colleagues from site level to senior management
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills
• Attention to detail & accuracy
• Resilient, determined and able to work flexibly and proactively
• Calm approach under pressure

Package Description

£48,000 + bonus and benefits

Based in Sussex

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.