G6 Administrator

Job Introduction

Responsible for the co-ordination of Communications and Information Systems (CIS) infrastructure support to all Garrison units based at Colchester, and as such is to assume the duties of Deputy Authorised Telecommunications Officer (DATO).

In addition the post holder is also responsible for the provision of administration support for the G6 SO2 and G6 IT Manager.

Role Responsibility

Context:

• Coordinating the effects required by the SO2 G6 and G6 IT Manager.
• Managing expectations with regard to additional or replacement IT and telephony products and services.
• Dealing with customers in face-to-face high-pressure situations and explaining the art of the possible.
• Ability to use questioning techniques to extract relevant information to ensure efficient resolution of reported faults.

Main Assignments:

1. Provide Administrative support to the CIS office as per Para 1.1, Appendix 3, Section 7 of Part 3 to Schedule 4 of the Project Agreement.

• Perform filing and maintenance of all CIS correspondence
• Monitor Group email inbox and maintain the electronic calendar.
• Assist in other miscellaneous tasks as detailed by SO2 G6 CIS.
• To ensure the smooth running of the G6 CIS office.

2. Process IT and telephony requests for new lines, moves and cessations and faults.

• Record details on the G6 task lists.
• Submit orders to BT Portal on the relevant system.
• Issue mobile telephones and laptops within Colchester Garrison.
• To support the activities of all units based at Colchester Garrison.

3. Operate and maintain relevant databases and spreadsheets detailing all Telecomm and IT holdings, issues and expenditure.

• Process Telecomm bills and verify costs and utilisation.
• Collate the relevant information to assist in the recovery of costs for unauthorised telephone usage.
• Administer and maintain a spreadsheet of all CIS expenditure together with in-year details.
• To assist the SO2 G6 in maintaining control and accountability of the IT and Telephony budgets.

4. Assist in maintaining continuous support to G6 CIS customers.

• Provide advice to units within the Colchester Garrison area on CIS issues.
• Provide necessary cover for the Automated Telecommunications Officer in the event of leave/sickness.
• Maintain telephone assistance to remote units at Wattisham and Woodbridge in the absence of the  
• permanent team member covering those locations.
• Process MODNet orders for Colchester Garrison and supported units.
• To provide excellent customer service to all users of IT and Telephony services within Colchester Garrison.

5. General

• To maintain excellent client/customer relationships.
• To attend team briefs, huddles and meetings as required with the cleaning team.
• To attend your Performance Development Review to discuss job standards and agree development activities.
• To maintain a clean and tidy work area at all times.
• To maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required.
• To care for all available resources including equipment, materials and supplies as directed.
• To report any near miss occurrences, accidents, or faulty equipment to management.
• To ensure effective communication with line manager, team, customer, and client organisation.
• To maintain all areas of responsibility to the set service standards and in line with applicable service offer to carry out any other reasonable tasks and/or instruction as directed by management.

The Ideal Candidate

Essential

• IT qualification (European Computer Driving Licence)
• Demonstrable ability to work in a successful team
• Demonstrable ability to manage and prioritise workload
• Professional demeanor which generates credibility amongst internal/external customers, staff and clients
• 5 GCSEs at Grade C or above, or equivalent. Or NVQ Business Administration Level 2.
• SC security clearance required on successful application
• Requires MODNET (Communications and Information System) Account and will be required to undertake Defence Information Management Passport (DIMP) training, which is a mandatory e-learning course upon successful application

Desirable

• Good aural communication skills
• Knowledge of MOD regulations, practices and procedures relating to the post
• Previous experience of working within a military environment
• Knowledge of Defence IT systems
• Demonstrable experience of working in the field of telecommunications

Accountabilities:

• Process Telecom requests within two days of authorisation by the SO2 G6.
• Process billing information and call stats within one week of receiving the information.
• Provide details of potential unauthorised telephone usage to the SO2 within one week of receiving the billing information.
• New emails received in the group mailbox are actioned or distributed on the same day.
• New folders, worksheets and files are prepared and in place before the start of the new year.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process