Front of house Supervisor

Job Introduction

Exceptional Hospitality Starts With You!

At Sodexo, we believe that exceptional dining experiences are built on outstanding service, and we are searching for a Front of House Supervisor who shares our passion for excellence. If you thrive in a prestigious environment and have a flair for hospitality, this is your opportunity to shine.

The Role

We are looking for a dynamic Front of House Supervisor to join our team at Shrewsbury School, one of the UK's most distinguished independent schools. Situated in the heart of Shrewsbury, this historic institution is renowned for its academic excellence, rich traditions, and vibrant student community. You will play a pivotal role in ensuring seamless daily dining operations and delivering exceptional service for prestigious events, including formal dinners, receptions, and school celebrations.

• Location: Shrewsbury School, Shrewsbury, Shropshire, West Midlands

• Contract Type: Permanent

• Shift Pattern: 5 out of 7 days

• Hours: 40 hours per week

• Rate of Pay: £13.94 per hour

What You’ll Be Doing

Daily Operations:

• Overseeing the front-of-house service across dining halls, ensuring a seamless and welcoming experience.

• Leading, training, and motivating the front-of-house team to provide first-class service.

• Coordinating with the kitchen team to guarantee efficient meal service and accommodate special requests.

• Managing table settings, seating arrangements, and ensuring immaculate dining areas.

• Monitoring stock levels of front-of-house supplies, from tableware to linens.

• Liaise with Front of house manager to clearly understand the needs of the business.

• Close and effective communication with the Head Chef and other senior chefs to deliver events 

• Provide direction and expertise to the operating area by promoting Shrewsbury School and Sodexo’s strategies and best practice to uphold both company missions and values.

• Assist Hospitality manager and Head Chef adhere to all food hygiene and health and safety standards, to ensure they are maintained to the required client and Sodexo expectations as outlined by the DMS (Document Management System) on SodexoNet.

People:

• Support selection process, recruit and induct the right team.

• Keep open channels of communication with all stakeholders

• Lead by example by role modelling the Sodexo Managerial Behaviors

Client:

• Ensure the FOH Team deliver the operation to the service standards agreed in the contract with the client 

• Identify events involving parents and governors and recognise the importance of these key customer groups.
  
  

What You’ll Bring

• Proven leadership skills in a hospitality, restaurant, or high-end service environment.

• Strong organisational, time management and multitasking abilities.

• A professional and customer-focused approach.

• Excellent communication and interpersonal skills.

• PC and software literate

• The ability to perform under pressure and handle challenges with confidence and composure.

• Displays a constant and sustained level of enthusiasm and self-motivation

• Strong ability to build professional partnerships and communicate at all levels, particularly at senior client levels

• Ability to set high standards, achievable through striving for continuous improvement

• Ability to act on own initiative and to work effectively as part of a team

• Flexible approach to role

• Hold a personal UK driving license – desirable but not essential
  
  

What’s In It For You?

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Be Part of Something Special!

This is more than a job—it’s a chance to lead, inspire, and create unforgettable experiences in one of the UK’s most prestigious schools. Apply today and become part of the Sodexo team at Shrewsbury School.

Safeguarding & Inclusion

Sodexo and our clients are dedicated to safeguarding and promoting the welfare of children. Certain roles require applicants to undergo background checks, including Disclosure and Barring Service (DBS) screening.

We are also a Disability Confident Leader employer, committed to creating an inclusive workplace for all.

Sodexo reserves the right to close this advert early if we receive a high number of applications.