Front of House Supervisor

Job Introduction

We currently have an excellent opportunity for a Front of House Supervisor to join our team.

Reporting to the Chef Manager, you will manage the front of house operation including the employees and service standards. 

Role Responsibility

As a Front of House Supervisor you will be responsible for:

• The ordering of soft beverages, accurate cashing up after service, printing menus and weekly stock takes
• Managing the hospitality booking service including organising and delivery to the required standards
• Ensuring that excellent levels of service are being delivered to the customers during service
• Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe
• Identifying and maximise up selling opportunities for profitable sales growth
• Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary
• Comply with all Sodexo Company policies and procedures and client site rules and regulations

The Ideal Candidate

The successful candidate for this role will have:

• Previous experience in a similar role
• Good financial awareness
• Possess good customer service skills
• Good organisational skills and a proactive team player
• Good communication skills – written and verbal
• The ability to demonstrate great team work
• RIPHH – Intermediate Food Safety Certificate

Package Description

JOB TITLE:                                       Dining Room Supervisor – Sergeant’s Mess

REPORTING TO:                               Food and Beverage Manager

(Dining Rooms & Functions)

PURPOSE STATEMENT:               

MAIN RESPONSIBILITIES

• Ensure dining rooms are tidy, clean and correctly prepared for each meal time.
• Deliver best possible standard of service to Mess members.
• Liase with kitchen staff to understand menu on offer.
• Supervise junior dining room staff.
• In conjunction with Deputy Food & Beverage Manager (Dining Rooms & Functions), prepare rosters for junior dining room staff to ensure adequate cover at all meals.
• Assist junior dining room staff in service of meals.
• Ensure charges to mess bills are delivered promptly to mess accounts clerks.
• Assist, as directed, in training of junior dining room staff.
• Identify training requirements for dining room staff to F&B Manager.
• Inform F&B Manager of any failings or complaints in meal service or any other defects or deficiencies as they occur.
• Make proposals for improvement to dining room service to F&B Manager.
• Deputise for Bar Supervisor as required.
• Act as a Functions Supervisor as required.
• Act as Mess Duty Manager during evenings and week-ends as rostered and in accordance with annex A (detailed below).
• Order, in a timely manner, any disposables or food items required in dining room to deliver a quality service.

• Maintain high standard of cleanliness and hygiene in area(s) of responsibility.
• Ensure all staff are properly dressed at all times as per Company Policy.
• Maintain staff discipline and conduct in strict accordance with Company policies and procedures.
• Clearance of dirty glasses/crockery/cutlery from public rooms.
• Adhere to Company Quality Control (QMS) procedures.
• Completion of any reasonable task as detailed by the Deputy Food & Beverage (Dining Rooms & Bars) Manager
• Undertake any other duties commensurate with post and salary.

ANNEX A

• When required, as indicated on the roster, the Food & Beverage Supervisor will act as Duty Manager. In addition to your normal dining room tasks you will be expected to:

• Deal with any queries from Mess members
• Answer the telephone
• Help arriving and departing guests
• Supervise bar staff
• Carry out checks as detailed by F&B Manager
• Ensure mess is maintained in a tidy and secure state
• Ensure dining rooms are ready for next meal
• Handover to Porter

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.