Front of House Supervisor

Job Introduction

• Monday to Friday
• 40 hours per week 
• Between the hours of 8:00am and 6:00pm
• £19.00 per hour  

AtSodexo, we’re passionate about our people—because they’re the heart ofeverything we do. Our teams deliver exceptional service and create experiencesthat truly make a difference for our clients, customers, and colleagues. Whileyou focus on enhancing comfort and convenience, we’ll focus on growing yourcareer.

Join us as a Front of House Supervisor ( Moorgate, EC2R 6DA) and be the welcoming face of ourvibrant corporate site. You’ll shape outstanding guest experiences, keepworkplace operations running flawlessly, and be part of a team where yourenergy and passion really matter. This isn’t just a job—it’s a role where you’llthrive and love what you do every day.

What you'll do: 

• Supervise and support the reception team to deliver exceptional front-of-house service while ensuring adherence to SOPs and client procedures.
• Manage reception scheduling, team cover, holiday approvals, and lead regular team meetings and training sessions.
• Oversee the client journey and meeting/event bookings, ensuring proper systems are used and space is maximized without compromising service standards.
• Liaise professionally with VIPs, stakeholders, and support teams (AV, IT, Facilities, and Catering) to deliver a seamless client experience.
• Ensure team compliance with Sodexo and client Health & Safety policies, including safety walks, near-miss reporting, and maintaining a hazard-free reception area.
• Monitor service standards, drive continuous improvement, and act as a positive ambassador for the company at all times.

What you'll bring:

• Experience in a hotel or corporate reception environment, ideally as a duty manager, reception supervisor, or similar leadership role.
• Minimum two years’ customer service experience, with proven team management or supervisory skills.
• Strong interpersonal and communication skills, with excellent organisational abilities and attention to detail.
• Proficient IT skills (Microsoft Office); basic knowledge of AV, visitor management, and room booking systems is advantageous.
• Flexibility to adapt to changing business needs and the ability to multitask effectively.

What we offer: 

Working with Sodexo is more thana job; it’s a chance to be part of something greater. You’ll belong in acompany and team that values you for you; you’ll act with purpose and have animpact through your everyday actions; and you’ll be able to thrive in your ownway. In addition, we also offer a range of resources, rewards, andbenefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and well-being support. 
• An Employee Assistance Program to help with everyday issues or larger problems where you may need additional support, including legal and financial advice and support with work-related issues or personal issues such as bereavement. 
• Access to a 24-hour virtual GP Service 
• The Sodexo Discounts Scheme offers great deals 24/7 (also open to friends and family). 
• Save for your future by becoming a member of the Mercer Aspire Pension Plan. 
• Opportunities to enable colleagues to grow and succeed throughout their careers at Sodexo, including a variety of learning and development tools. 
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit. 

Ready to be partof something greater? Apply today and start your journey with Sodexo! 

Sodexo reserves the right toclose this advert early if we are in receipt of a high number ofapplications.