Front of House Supervisor at Heritage Portfolio
Job Introduction
Heritage Portfolio are looking for enthusiastic individuals to join the team at Royal Botanic Garden Edinburgh.
It is one of the world's leading botanical gardens, home to a spectacular and diverse living collection of plants. After the refurbishment May 2025, our cafes are now destinations in their own right, set in the most beautiful of surroundings. Our emphasis is on fresh, delicious food prepared daily on site using local and seasonal produce including fruit, vegetables and herbs grown right here in our very own Botanics Kitchen Garden!
Working flexible shift patterns, we are looking for outstanding customer focused individuals, our people not only look after our customers and clients, they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team!
Role Responsibility
What you’ll do:
To maintain the day to day running of the Gateway, Terrace and East Gate Cafes & Restaurant and any areas used as part of this operational space to the Company standards, within the agreed specification and to the agreed performance, qualitative and financial targets.
This a customer facing role and all other tasks must be completed out with of key service times and presence within the restaurant is expected during peak business operational hours
- Day to day running of the designated retail spaces, including opening and closes
- Coach and support the team on the ground to deliver exceptional customers service
- Provide support to the Assistant Retail Managers to plan and promote additional activities, seasonal
- promotions and customer engagement
- Adhering to all H&S and Food Safety Laws as set out by the company
- Comply with all legislation
The Ideal Candidate
What you’ll bring:
- Positive, friendly and professional attitude
- Previous experience in a similar environment preferred
- A team player with an ability to work in a busy, fast paced environment
- Commitment & passion to deliver the highest standards of customer service
- Excellent verbal communication and customer service skills
- A high standard of personal presentation
Package Description
Applicants must be available to work on the weekends
Rate of Pay: £13.50 per hour
About the Company
Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, Portrait Gallery, private parties and dining, weddings and prestigious events.
Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we are always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.
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