Front of House Service Staff at Newcastle United Training Ground

Job Introduction

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

Role Responsibility

• To partake in training as required by both legislation and the company.
• To assist with setup prior to player/staff arrival, ensuring all necessary equipment is in place.
• To work efficiently, adhering to company working practices.
• To complete any task assigned by a supervisor, working proactively at all times.
• Providing the highest possible level of customer service, taking both food and beverage orders as required.
• Working in adherence with Food Allergens information and service procedures.
• To remain attentive to players/staff needs, working in a timely manner to minimise any wait times.
• Ensuring all food and beverage products served are of the required standard, well presented, and served in line with service guidelines.
• Extensive knowledge of all products and menus.
• Maintaining a safe and tidy work environment, with any effective equipment reported.
• Clearing all used or unnecessary cutlery, crockery, glassware or debris from players/staff tables.
• Reporting any feedback or queries to a supervisor.
• Assisting with the learning and development of any less experienced staff, providing on the job training where possible.
• To assist with the clear down of the area to the required level when service is complete.
• Complete, sign and comply with all relevant documentation, company policies or procedures.
• Be flexible & adaptable to changes, working in different areas as necessary due to business demands or in line with any reasonable request.
• To comply fully with all regulations relating to Health and Safety:-

i. Fire precautions and emergency procedures

ii. COSHH

iii. Hygiene and Food Safety

• Ensuring correct and hygiene handling (processing) of food items is maintained

The Ideal Candidate

• The ability to remain calm under pressure
• The ability to memorise orders
• Capable of delivering highest quality customer service
• Exhibit a ‘Can do’ attitude
• Enjoy working in a busy environment
• Ability to work well within a team
• Ability to carry out tasks quickly
• Good communication skills
• Ability to remain calm under pressure
• Ability to follow instructions

Package Description

Serving food and beverages to players and staff at the NUFC Training Ground. To work proactively during service, ensuring players and staff have everything they require, assisting with cleardown and cleaning. You must work in complete adherence to the company procedures set by Sodexo and Newcastle United.

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.