Front of House Manager
Please Note: The application deadline for this job has now passed.
Job Introduction
Package Description
Salary: £30,135 Plus 5% Yearly Bonus
In addition, we offer:
- Flexible and dynamic work environment
- Competitive compensation
- Access to ongoing training and development programs
- Countless opportunities to grow within the company
- Full training
- Health and wellbeing incentives
- Reward and Recognition schemes
- Flexible working considered
- Volunteering days
- Cycle to work scheme
- Life Assurance
- Parking on site
Job Introduction
Sodexo have a fantastic opportunity for a Front of House Manager in Bristol.
As a Front of House Manager, you will be expected to manage all the services within the operational business area, including catering, portering, mailroom, cleaning, and reception services, whilst complying with company policies, legislative requirements, and contractual requirements. You would be expected to collaborate with the General Services Manager to ensue that standards of service are concurrent with service level agreements and meet key performance indicators.
You would also be expected to supervise all aspects of performance to your direct reports which include front of house colleagues, porters, mailroom operatives, cleaners, and receptionists. It is expected that you will role model safe behaviour whilst supporting and motivating your teams to deliver efficient and effective work through professional standards and health and safety procedures.
Main Responsibilities
- To provide catering support services including food preparation, cooking and presentation, serving customers, till operating, storage and disposal of food and monitoring practices to ensure that company and legislative requirements are met.
- To assist with the development, delivery and promotion of events and attractions to increase use of dining facilities.
- To care for all available resources including equipment, materials and supplies as directed and be responsible for the handling and security of all stock, equipment, and cash within the department.
- To maintain all areas of responsibility to the set service standards and in line with applicable service offer.
- To comply with health and safety standards and maintain up to date knowledge of chemicals and food safety to enable you to deliver unit training.
- To ensure effective communication with line manager, team, customer, and client organisation.
- To continue to develop one’s own skills and knowledge within the position, including any required training courses.
- Provide cover in other areas to cover absence, including stepping up to cover line manager responsibilities.
The Ideal Candidate
Our ideal candidate will have experience in handing customer feedback and acting on this to ensure high levels of customer satisfaction in a timely manner. They will understand the importance of hygiene and food safety and the importance of always working to professional standards, whilst adhering to health and safety procedures. The candidate will be a team player and has the ability to motivate and support a team in being as efficient and effective as possible.
Essential:
- Previous experience of working in catering and/or Mess operational role.
- Must be able to demonstrate effective verbal and written communication.
- Able to work on own initiative within a team environment.
- Able to demonstrate attention to detail and adherence to standards.
Desirable:
- Previous experience of effectively supervising a team.
- Leadership skills and knowledge.
- Knowledge/qualification in Health & Safety and Food Safety.
- Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook).
- Analyse problems analytically, develop opportunities and implement innovative solutions.
Whilst our ideal candidate would have these essential and desirable requirements, please still apply if you feel you have the relevant transferrable skills to excel in this role. You may still be a great fit for this role or other roles within Sodexo!
About the Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
Working with Sodexo is more than a job, it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you, you’ll act with purpose and have an impact through your everyday actions. At Sodexo you’ll be able to thrive in your own way.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
Ready to be part of something greater? Apply today!
All offers are subject to full security clearance checks
Attached documents
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