Front of House Manager - Retail

Job Introduction

Sodexo's Governmentand Agencies segment have a fantastic opportunity for a Front of houseRetail manager to join a new team and part of the National contract we have with the HMRC.

This is a fantastic opportunity to base yourself in our Manchester regional centre in Salford. As a retail Manager you will be recruiting a great retail and food services team and developing a strong client relationship. You'll ensure your team are engaged, motivated and getting the most from their roles.

You will manage an onsite cafe, so, although catering experience would be great, we are also interested in speaking to retail professionals who have an excellent customer service and sales background and are focused on high quality service delivery. You will need to have theexperience of running a large team and taking control as a strong leader to be successful in this role.

Role Responsibility

• To manage all services within the soft facilities management operational business area including catering and retail
• To support the General Services manager to ensure standards of service detailed in the service level agreement
• To supervise all aspects of performance of an assigned group of direct reports including front of house colleagues, food service assistance

A full list of responsibilities can be found in the attached job description

The Ideal Candidate

Previous experience of working in Catering operational management role

Proven experience of managing client relationships within a contract environment

Proven experience managing a budget and profit and loss on an account

Leadership skills and knowledge

People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.

Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication

Management knowledge of health & safety and Health and Safety qualification equivalent to IOSH managing safely

Ability to make independent decisions

Able to work on own initiative within a team environment

Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

Able to demonstrate attention to detail and adherence to standards

Analyse problems analytically, develop opportunities and implement innovative solutions

Knowledge/qualification in Health & Safety and Food Safety

Package Description

Salary - 27,500 per annum

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexos connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexos value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

Were a Disability Confident Leader employer. Were committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process