Food & Beverage Administrator

Job Introduction

We are looking to add a Food & Beverage Administrator to our team at The Wallace Collection, located in the heart of Manchester Square, serving breakfast, lunch and afternoon tea daily within a stunning courtyard setting. The venue is open 10am – 5pm, so enjoy a great work life balance with daytime hours – this role will predominantly be Monday-Friday, however as the venue is open 7 days a week occasional weekend work will be required. Any overtime worked (over 40 hours) will be paid.

This role will support the General Manager and Head Chef with administrational support at The Wallace Collection, with a key focus on compliancy and process. The Administrator is responsible for the day-to-day coordination of the Support Office administration processes and table bookings, the role is key to ensuring the General Manager and Head Chef are supported day to day.

We are looking for:

• Excellent communication skills
• Friendly yet professional
• A good team player
• Pride taken in your appearance and all you do
• Punctuality is key

100% of Gratuity is split equally between the whole team regardless of their role, based on hours worked. Over the last 6 months (October 2022-March 2023), the average gratuity that the team received was £3.90 per hour added to their wage. Based on this average, the examples below show how much extra a member of the team would have earned in that time dependent on hours worked:

20 Hours = £78.00 per week

30 Hours = £117.00 per week

40 Hours = £156.00 per week

Role Responsibility

• Assisting General Manager and Head Chef with day to day administration support
• Processing and preparation of invoices
• Inputting stocktake figures
• Monitor telephone calls and emails including reservations
• Reservation queries logged in online platform
• Place daily and weekly F&B orders and update order log according
• Loading staff rota into time and attendance system
• Taking meeting minutes and distributing as appropriate
• Order stationery and office equipment as required
• To ensure that you project a positive and professional impression at all times
• To attend company training courses, conferences and meetings as requested
• Occasional receptionist/hostess cover on the floor as required by business
• This list of responsibilities is not definitive, and you may be asked to carry out other duties on shift as required

The Ideal Candidate

• Good standard of English literacy and numeracy
• Experienced in using Microsoft Office Package
• Self-motivated and able to work on own initiative within a team environment
• Previous administration experience in a busy environment
• Exceptional customer service skills
• A flexible ‘can do’ attitude
• The ability to multi-task within a fast paced environment
• Flexible approach able to help within the restaurant environment if required
• An understanding of online booking systems is desired but not essential. i.e. The Fork and/or Open Table

About the Company

Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Royal Academy of Arts, The Signet Library, RAF Museum Hendon, The Scottish National Gallery, private parties and dining, weddings and prestigious events including The Royal Garden Party for which we are honoured to have received a Royal Warrant of Appointment as Supplier of Catering Services.

Our mantra is “building a business to be proud of” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.