Floor Captain
Job Introduction
- Monday to Friday
- Various Shift Patterns Required -
- 7:00 till 15:00
- 8:00 till 16:00
- 10:30 till 19:00
- 40 hours per week
- £12.95 per hour
- Free Parking onsite
Check your local transport linkshere: Plan Your Journey | Traveline - the destination you should input is LU1 3LU
We are looking for a proactive and customer-focused FloorCaptain to join our team in Luton. As the first point of contact for building customers requiring facilities support, you’ll play a vital role in delivering an outstanding workplace experience. Acting as an ambassador for Sodexo, you’ll champion continuous improvement while ensuring our service meets and exceeds expectations.
What you'll do:
- Deliver 5-star customer service across allocated areas, supporting building users with day-to-day facilities needs and ensuring site rules are followed.
- Provide meeting room support, including technology troubleshooting, set-up, layout checks, and liaising with the AV team or service partners for fault resolution.
- Support customer touchpoints such as the AskFM bar, onboarding inductions, and face-to-face consultations to ensure a seamless customer experience.
- Maintain service hubs and hospitality areas, including vend/stationery hubs, consumable top-ups, and hospitality delivery/clear down in line with standards.
- Report and escalate issues promptly to the Service Desk and relevant service partners, ensuring smooth building operations.
What you'll bring:
- Proactive with a positive, can-do attitude
- Resilient and adaptable in a dynamic environment
- Strong listening and interpersonal skills
- Reliable, trustworthy, and dependable
- Effective at building relationships across all levels
What we offer:
Working with Sodexo is more thana job; it’s a chance to be part of something greater. You’ll belong in acompany and team that values you for you; you’ll act with purpose and have animpact through your everyday actions; and you’ll be able to thrive in your ownway. In addition, we also offer a range of resources, rewards, andbenefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and well-being support.
- An Employee Assistance Program to help with everyday issues or larger problems where you may need additional support, including legal and financial advice and support with work-related issues or personal issues such as bereavement.
- Access to a 24-hour virtual GP Service
- The Sodexo Discounts Scheme offers great deals 24/7 (also open to friends and family).
- Save for your future by becoming a member of the Mercer Aspire Pension Plan.
- Opportunities to enable colleagues to grow and succeed throughout their careers at Sodexo, including a variety of learning and development tools.
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Ready to be partof something greater? Apply today and start your journey with Sodexo!
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