Floor Captain

Please Note: The application deadline for this job has now passed.

Job Introduction

About the role

Here at Sodexo, we place customers at the heart of everything we do. Our incredible Floor Captains lead the way when it comes to fabulous customer experience and we’re looking for someone to join our team!

This is a key role in our close-knit team as you’ll be helping to ensure that our operations, from mailroom service to meeting room support and excellent service standards to impeccable cleanliness, are all running smoothly.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

A few things about you

We want you to bring your excellent team ethos, superb communication skills and your top-notch IT skills with you when you join us. Don’t forget your world class customer service skills too!

Your ability to prioritise tasks and remain calm under pressure will ensure that you soon become our go-to person on site.

It would be great if you had previous experience in a similar role but a can-do attitude and complete customer focus will tick the box.

Sodexo embeds a strong safety culture in everything we do. There will be company procedures to follow alongside our Health & Safety practises so it is vital that you will champion this.

There will be great opportunities to grow and progress your career if you are interested and Sodexo will support you throughout your journey with us.

Role Responsibility

To provide a 5-star customer service experience to users of an allocated floor plate area
To provide Meeting Room Technology support in terms of assistance with connection and trouble shooting
To ensure that the site rules are followed and to assist the building customers in adhering to these
To support the centralised AskFM bar where required to ensure face-to-face customer consultations are dealt with in line with customer experience standards
To monitor and service the vend hubs and stationery hubs in the allocated areas, top up consumables as required
To deliver Hospitality and clear away within Legislative guidelines
To provide building induction support as part of the AstraZeneca new Starter Onboarding process
To have a full working knowledge of the building including all services and day to day office equipment
To triage meeting room faults to the dedicated AV Team or service partners
To ensure all meeting rooms are fully operational and are appropriately laid out for meetings
Support customers with meeting room familiarisation and pre-meeting set-up
To report all faults and issues to the Service Desk and relevant service partner as directed by the site services manager
Cover reception when required
Conduct floor walks to ensure a high level of service delivery
To ensure that the designated floor plate is monitored throughout each hour
To fulfil any reasonable management request
To attend/receive any job-related training as required
To assist at any special functions, some of which may occur outside working hours
To report any customer complaints or compliments and take some remedial action if at all possible
To report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate or possible
To provide cover in other areas during periods of holidays and sickness
Respond to calls and emails in a timely and professional manner
Maintain accurate records of mailroom activities
X-Ray scan all incoming items and initiate security procedures where appropriate
Communicate to customers when items are available for collection
Deliver these internally, or frank and bag them up for external mail collection.
Coordinate courier collections upon request
Keep records for specified duration for financial and operational auditing purposes
Ensure the mailroom is kept clean and tidy at all times
Maintain and help to promote a good company image, working attire to be worn at all times and kept in a clean and tidy condition
Work within the constraints and guidelines as set out in the company handbook
Adhere to all health and safety requirements and instructions
To undertake any other associated duties as required by the manager
Assist in the promotion of the services as required
Deliver urgent items or packages to other businesses, or other offices of their own organisation.
Ensure high security of post room valuables must be securely locked away
Respond to calls and emails in a timely and professional manner
Apply a continuous improvement outlook on all tasks undertaken
Carry out any reasonable task as directed by the Management.

The Ideal Candidate

Positive and professional relationships with key client stakeholders, customers and Sodexo colleagues
Ensuring that self, colleagues and customers are working within a safe environment. That any unsafe practices are raised to appropriate members of the team to rectify
To ensure records are kept up to date and escalations reported to line manager immediately
To ensure all company SHE procedures and checks are completed as instructed

Proactive
Resilient
Good listener
Excellent interpersonal skills
Reliable and trustworthy

To represent the company in a positive and professional way at all times.
Can-do attitude.

Ability to multi task

Excellent Communicator

Project Coordination skills

Experience of working within a team

Attention to detail

Ability to work on own initiative

Flexibility that is focused to delivering exceptional customer service

A hands-on approach

IT Literate

Package Description

40 hours per week
£13.23 per hour
Monday to Friday - 07:00 - 15:30/07:30 - 16:00/09:30 - 18:00 or 10:30 - 19:00
Full protective uniform supplied
Full training provided
Frequent transport links within a short walk
Use of site facilities
Cycle to work scheme
Many employee benefits, rewards and recognition

About the Company

Why choose Sodexo?

You don’t just join Sodexo, you belong.  

What do we mean when we say belong?  

It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.  

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career. 

We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins.  We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.   

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Click here to read more about what we do to promote an inclusive culture.

Our benefits:  

As part of our commitment to improving the quality of life, health and wellbeing for our employees we provide discounts and benefits that you can tailor to suit your needs. In addition to the essentials like 20 days holidays (plus bank holidays) and pension contribution, we can help you take advantage of being part of Sodexo with benefits such as;   

Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop  
Talk – a free wellbeing support helpline for you and your family  
Up to three paid days each year to volunteer
Your Lucky Number Employee Lottery (this also supports the Sodexo Stop Hunger Foundation)
Cycle to work   
Life assurance

Salary	£13.23 per hour
Frequency	Hourly
Job Reference	SDX/TP/1290097/101988
Contract Type	Permanent – Full Time
Closing Date	31 January, 2023
Job Category	Facilities Management
Business Unit	UK Corporate Services
Location	London
Posted on	17 January, 2023

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Floor Captain

Job Introduction

Role Responsibility

The Ideal Candidate

Package Description

About the Company

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