First Class Team Leader

Job Introduction

About the Role 

First Class Team Leader at Cathay Pacific Terminal 3 Heathrow Airport 

We’re experience makers.

And food fanatics. And we’re hiring.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.

Be part of something greater.

Role Responsibility

• To greet and welcome customers
• To ensure that Service Standards and Procedures are always followed.
• To ensure all tables in dining area is set up according to Company’s high standard and agreed specification.
• To ensure that a ready supply of all service items is always available, liaising with Chefs and back of house staff to ensure a smooth, efficient service to our customers.
• To ensure tables are cleaned and always cleared.
• Train new and existing staff on customer service practices
• Resolve any issues or complaints from customers in a professional and efficient manner
• Inspect dining facilities and equipment for cleanliness and compliance with health and safety guidelines

The Ideal Candidate

• Excellent understanding of dining etiquette and customer service principles
• Exceptional communication skills to effectively communicate and engage to guests
• Exceptional leadership skills to be able to motivate team members
• Ability to work in a fast paced environment and work under pressure maintaining a courteous approach
• Professional appearance and demeanour reflecting the high standards of the establishment
• Must be knowledgeable and about the food and beverage service 
• Must have a keen “eye to detail”
• Must be able to multitask

Package Description

• 40 hours per week
• £14.50 per hour 
• Many employee benefits, rewards and recognition.

About the Company

Sodexo Live!
We’re Experience Makers. 
And go-getters, fanatic foodies, and community pillars. 

At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories. 
 
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment. 
Because at Sodexo Live! we’re so much more.

 Be part of something greater

Why choose Sodexo Live! – 

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. 

Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.