Facilities Support Officer

Job Introduction

As Facilities Support Officer at Sodexo at Trinity Square Student Accommodation in Gateshead, you are also a problem solver, multi-tasker, and safety promoter. You will be on hand to deliver a courteous, professional, customer-focused out-of-hours support service within a student accommodation site that operates 24 hours a day, 365 days a year.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

• Provide out-of-hours coverage of the site help desk and reception to enable residents to receive prompt support at the point of need.
• Respond promptly to incidents and emergency situations.
• Monitor CCTV to ensure the security of the site and prevent unlawful access.
• Conduct high-visibility pro-active patrols of all parts of the site to reassure residents and identify potential and emerging issues.
• Respond to minor maintenance issues or escalate through the appropriate process for more serious issues so as to minimise inconvenience to residents.
• Manage incidents outside of hours, such as fire alarms, intruders, anti-social behaviour, first aid, etc.
• Provide pastoral support to students in need, or provide appropriate advice on where to seek support.

What you bring:

• SIA Licence (Manned Guarding/Door Supervision)
• First Aid at Work
• A minimum of 2 years Frontline frontline security industry experience
• Experience working with young people (17–25)
• Experience delivering excellent customer service, preferably within the hospitality or education sectors

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families.

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues, or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle includes access to a 24-hour virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family), and/or the prepayment cashback card.
• Money insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A death in service benefit for colleagues who pass away while employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo include apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues do their bit for the environment while keeping fit.
• Volunteering opportunities enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment 
• Competitive compensation 
• Full training and a full protective uniform are supplied  

Are you ready to be part of something greater? Apply today!  

Sodexo and our clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and/or Disclosure Scotland (Scotland).

Package Description

• Facilities Support Officer
• £11.44 per hour
• 42 hours per week
• 4 Shifts on 4 shifts off - 18.30 till 07:00 or 19:30 till 08:00
• Parking on site

About the Company

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

• We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
• We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
• We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check. 
• We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs.  

Click here to read more about what we do to promote an inclusive culture.