Facilities Operator

Job Introduction

Maintain operational excellence.

As a Facilities Operator at Sodexo, you'll will be responsible for our prestigious site and assisting with the operations of our facilities. This role requires strong organisation and the ability to manage multiple tasks.

  What you’ll do:  

• Assist with the activities of the facilities team

• Assist with reporting maintenance and repairs of the building.

• Assist with facility inspections and ensure compliance with health and safety regulations.

• Act as the primary point of contact for customers, building and maintaining relationships at all levels, and ensuring a high-quality customer experience.

• Ensure compliance with Health and Safety and environmental procedures, and oversee the adherence to site rules.

• Report faults and issues to relevant service partners, monitor multi-functional printing devices, and manage stationery hubs.

• Issue Permits to Work and ensure compliance with AstraZeneca SHE/GxP procedures and Safe Systems of Work.

• Maintain a comprehensive knowledge of the building, its services, and perform basic maintenance tasks, proposing practical solutions for identified issues.

• Conduct inductions for new customers and manage documentation related to facility operations, ensuring accurate and timely record-keeping.

What you bring:  

• Qualifications: Relevant training, qualifications, and experience in customer service and facility management.
• Experience: Previous experience in a prestigious environment or with blue-chip organizations, focusing on customer service and multi-skilled operations.
• Competencies and Skills: Excellent communication, multitasking, planning, and organizational skills; ability to work independently and as part of a team; attention to detail; and a proactive, customer-focused approach.

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Friendly Customers. Vibrant communities. Exciting Careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

The Facility Operator plays a crucial role in providing exceptional customer service and maintaining high standards of facility management across our client site. 

This role requires proactive customer engagement, attention to detail, and compliance with GMP and GxP regulations, ensuring adherence to good documentation practices and environmental procedures while delivering seamless support to customers.

About the Company

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.