Events Assistant Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo Live! are thrilled to announce that we are seeking a talented and dynamic Events Assistant Manager to join our team at the prestigious Fulham Pier!

This is a fantastic opportunity for you to execute a high standard of operational excellence for all Hospitality, Meetings and Events and ancillary areas within Fulham Pier in collaboration with all operational teams onsite. By thinking creatively and generating new ideas to grow the hospitality business you will enhance sales and profitability.

This is an exciting operational role where you will be dealing with several different departments and stakeholders to ensure we deliver a world class service.

You will be supporting with the mobilisation of the new Fulham Pier project, supporting the opening of up to 3 areas in this leading leisure destination.

Above all you will have the opportunity to demonstrate your passion about food, as you will have the scope to deliver a wide range of food hospitality services ranging from bar food to fine dining.

Building lasting relationships with clients through creating an exemplary customer experience in London's newest premium waterfront experience, you will be the first to hold this exciting position!

The Fulham Pier will become the heart of the community and the standard bearer for indulgent experiences, which will attract both Londoner’s and tourists from all over the world!

We are exceptional hosts and independent champions, curating authentic brands that are dreamed up and run with passion.

We have a remarkable selection of food and drink experiences, ranging from, Pop-up bars and pop-up local cuisine, to elegant fine dining experiences.

Our entertainment options are as exceptional as our dining experiences, and we cater for all tastes and moods. We offer local theatre, outdoor gigs, jazz clubs, an art gallery, cooking classes, a comedy club, book launches, film nights and water sports, to name but a few. In addition to this we offer educational activities and crèche and soft play facilities.

Whether it’s saluting the sun in the morning with riverfront yoga or toasting the night with a magical cocktail we are building a playground for the senses!

This is a unique opportunity as you will join the business before the opening of the pier, therefore you will have the opportunity to contribute to launching of the new venue into the London Market!

More than anything you will join us in creating a vibrant and inclusive community where you will have the opportunity to make a meaningful impact and be part of the history of Fulham Pier!

What you'll do:

Support the Hospitality Manager in the delivery of all Fulham Pier operations.
Manage the mobilisation of hospitality areas.
Drive customer satisfaction and embed customer advocacy with own team.
Maximise the profitability of the hospitality functions through strict adherence to packages, up-selling where applicable and appropriate and ensuring strict controls over stock are employed.
Grow services to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectation.
Assume responsibility for the opening and closing of the Fulham Pier and the security, safety and wellbeing of all staff and customers whilst the premises are in operation.
Ensure that all staff are compliant with Sodexo standards for dress code and shortfalls are addressed on arrival.
To ensure that all accidents, incidents and near misses are reported in a timely manner.
Oversee and manage bar operations ensuring that drinks service is as per the agreed package and that any discrepancies with either stock or cash are investigated and reported.
To ensure the aesthetic set up and staffing standards of the lounge in advance of opening to guests.
meet and greet all clients on arrival and ensure that satisfaction checks are made throughout the duration of the lounge opening hours.

For a full list of responsibilities please view the attached job description

What you bring:

Essential

Good numerical and written/verbal communication skills.
Management knowledge of health & safety and food safety
Able to work on own initiative within a team environment.
Proven experience in sector, including stock management, cash control and customer service.
Able to demonstrate attention to detail and adherence to standards.
Analyse problems analytically, develop opportunities and implement innovative solutions.

Desirable

Health and Safety qualification
Proven experience of managing client relationships
Proven track record of leading, managing and developing a team.
Experience of working in a similar environment

What we offer:

£30,000pa - £35,000pa + excellent bonus and benefits package

For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!

By joining Sodexo Live!, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth.

We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! we’re so much more. Be part of something greater.

Salary	£30,000pa - £35,000pa + excellent bonus and benefits package
Frequency	Annual
Job Reference	SDX/TP/RF010474/SL
Contract Type	Permanent – Full Time
Closing Date	20 February, 2024
Job Category	Events
Business Unit	UK Sodexo Live
Location	Fulham, London, United Kingdom
Posted on	13 December, 2023

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