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Employee Relations Advisor (FTC)

Please Note: The application deadline for this job has now passed.

Job Introduction

We have a great opportunity to join the Sodexo Employee Relations team as an Employee Relations Advisor on a FTC ending on or before September 2023.

We’re looking for someone who has worked in a HR environment dealing with a mixed caseload of absence, AWOL and probation. You must have excellent organisation, time management and prioritisation skills and be confident in your decision making.

A solution orientated mindset, appetite to learn, strong resilience and the desire to get stuck in would stand you in good stead for success in this position, you will of course be well supported and given the opportunity to develop your skillset and knowledge of HR.

This role is a hybrid role based in the office with the opportunity to work from home a couple of days a week

 

Role Responsibility

  • Support line managers remotely with general advice, ensuring all advice complies with legislation and is in line with Company/ Segment specific policies and processes  
  • Resolve and respond to ER related queries escalated from the HR Services Team, ensuring query resolution is captured on the CSM system and service requests are closed in line with time-frames  
  • Provide guidance to line managers on how to manage potential ER issues at the informal stage prior to any formal action and necessary follow on actions  
  • Provide practical advice and guidance to line managers on how to manage formal ER issues in line with the Company policy
  • Escalate any serious or final stage ER issues to ER Specialists or ER Services Manager  
  • Ensure line managers are clear on how to conduct meetings, including advice on meeting preparation and how meetings should be chaired and concluded  

 A full list of responsibilities can be found in the attached job description

The Ideal Candidate

  • Experience in a similar role working with a mixed caseload of ER activity.
  • Good working knowledge of current employment legislation and its application in the workplace
  • Well organised with the ability to plan, prioritise, and manage high volume of case work and queries to meet deadlines
  • Excellent verbal and written communication skills. The ability to write a clear, understandable, and concise manner with excellent attention to detail and an excellent telephone manner 
  • Ability to meet deadlines under pressure
  • Understanding of customer requirements and the ability to take ownership of problems/issues and recommend practical HR solutions
  • Pro-active and practical approach to problem solving
  • Strong understanding and respect for confidentiality
  • Proficient user of Microsoft Office programmes

Where we can be flexible:

  • Able to provide remote ER support for a multi-site operation
  • Experience of working on TUPE processes
  • Understanding of regulatory bodies, governing policies and their impact to ER issues
  • Experience of working within a Shared Service environment or busy HR Department
  • Understanding of HR systems/technology / SAP HR / CRM / CIPD
  • Knowledge of Agenda for Change
  • CIPD qualified or working towards  

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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