Employee Relations Advisor (12m FTC)

Job Introduction

We have an exciting opportunity for a Employee Relations Advisor (12m FTC) to join our People Centre team. We’re looking for someone with excellent organisation, time management and prioritisation skills and a solution orientated mindset.

You’ll work as part of the ER Services team to provide a responsive and compliant ER advisory service to Sodexo’s nationwide sites, in line with Company / Segment specific policies and legislation. You’ll support Line Managers with full case management and administrative support on ER issues including  absence management, probation, AWOL, flexible working, investigations and minor misconduct disciplinaries.

Role Responsibility

• Support line managers with general advice, ensuring all advice complies with legislation and is in line with Company/ Segment specific policies and processes 
• Resolve and respond to ER related queries escalated from the HR Services Team, ensuring query resolution is captured on the CSM system and service requests are closed in line with time-frames 
• Provide guidance to line managers on how to manage potential ER issues at the informal stage prior to any formal action and necessary follow on actions 
• Provide practical advice and guidance to line managers on how to manage formal ER issues in line with the Company policy. This will mainly be advising up to first and final written warning on low risk ER cases, with any dismissals being approved by ER Specialist/ ER Services Manager before providing advice to Managers 
• Escalate any serious or final stage ER issues to ER Specialists or ER Services Manager 
• Ensure line managers are clear on how to conduct meetings, including advice on meeting preparation and how meetings should be chaired and concluded 
• Undertake ER administrative activities required to support the Senior ER Advisors,, ensuring invite and outcome letters are accurate, and are checked by the Senior ER Advisor

The Ideal Candidate

Essential

• Able to provide ER support for a multi-site operation
• Experience of providing HR advice in line with relevant policies and legislation
• Experience of working on TUPE processes
• Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines
• Excellent verbal and written skills. The ability to write a clear, understandable and concise manner with excellent attention to detail and an excellent telephone manner
• Ability to meet deadlines under pressure
• Understanding of customer requirements and is able to take ownership of problems/issues and recommend practical HR solutions
• Pro-active and practical approach to problem solving
• Strong understanding and respect for confidentiality
• Good working knowledge of current employment legislation and its application in the workplace
• Understanding of regulatory bodies, governing policies and their impact to ER issues
• Proficient user of Microsoft Office programmes – strong excel skills
• CIPD qualified or working towards

Desirable

• Experience of working within a Shared Service environment or busy HR Department
• Understanding of HR systems/technology / SAP HR / CRM
• Knowledge of Agenda for Change

Package Description

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process