Emirates Lounge Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

We are currently looking to recruit an experienced, creative, hands on Lounge Manager to ensure smooth day to day running of the Emirates Lounge at Manchester Airport.

You will look after a large budget, so financial knowledge is a must. Strong leadership qualities are also key; you will need to ensure the on-site team are engaged and motivated at all times.

If you have proven experience in customer service and catering, with a passion for delivering service and quality, this is a fantastic opportunity for you.

Role Responsibility

Plan, manager, deliver and present the food and beverages at the Emirates Lounge
Manage, guide and coach the assigned staff to ensure an efficient operation
Interact with customers by explaining the food and beverages on offer. Gauge needs and make recommendations to meet the exact needs of Emirates premium customers
Manage a team of service, cleaning and kitchen staff as well as the other resources (i.e. employee working hours, staff training, stores management) in close collaboration with the Emirates lounge team to deliver a superior product and services that delight all customers, and to ensure a smooth lounge operation
Continually bring added value to the contract through innovation and pro-activeness
Work with Emirates team sharing common goals and objectives, through motivation, learning and development and creating a service excellence experience for Emirates passengers
Complete monthly reports for Emirates in co-ordination with the Account Manager
Provide solutions to operational airport challenges
Financially manage the contract. Work towards achieving financial and non-financial targets.

The Ideal Candidate

Experience in providing ‘high-end’ quality in customer service and product
Can balance between creating and working in a fun environment with clear high quality service and product expectations
Strong management and leadership qualities
Passion for food and innovation
Excellent communicator
Motivated and an excellent motivator
Proven experience in cost control and stock ordering
IT Skills, experience of Microsoft Office

Desirable

Experience of airlines
Hands on experience of customer service training
Worked in similar service set ups
Energetic, forward thinking.

Package Description

Flexibility is a must

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Salary	Up to £30,000
Frequency	Annual
Job Reference	SDX/TP/RF1752241/KS
Contract Type	Fixed Term – Full Time
Closing Date	27 May, 2015
Job Category	Hospitality
Business Unit	UK Sodexo Live
Location	Manchester Airport
Posted on	18 May, 2015

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