EMEA Employee Experience Manager

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment.

If you are looking for an exciting, dynamic and innovative environment to work in, then this could be the opportunity for you.

We are sourcing for an EMEA Employee Experience Manager to drive employee experience across the region and portfolio. This role will work closely with the client to create a high quality environment for their people.

The Employee Experience Manager will have experience in a similar role or a Customer experience role, will have fantastic relationship building skills and work with the Operational Account Director, EMEA and in country HR Business Partner’s and the operational team to drive a consistent and holistic employee experience across the region.

You will drive employee engagement throughout the portfolio, our Quality of Life agenda and be expected to keep up to date with current trends and research. The Employee Experience Manager will be required to conduct root cause analysis and implement and drive the strategy, a key part of this role will be to support retention and growth.

You will be required to do a significant amount of travel across the EMEA region; your location is flexible in the in the UK, Ireland or across the EMEA region.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

• Design an Employee Experience training programme for all service lines on the account, and project manage the roll-out of the programme across the EMEA Region
• Liaise with SME’s and global training teams to ensure the programme is scalable and can be adapted for local requirements
• Champion the account and Sodexo partnership to be an organisation that delivers amazing customer service, that is strong, stable and financially resilient, is a brilliant place to work and most importantly, is one that our customers and employees feel proud to be part of.
• Working with teams to turn insight into action, driving employee engagement and Sodexo’s Quality of Life agenda.
• Work collaboratively with our teams to map key customer journeys; removing any pain points to make it easy for customers to deal with us by designing, in collaboration with the Subject Matter Experts, services from the outside in.
• Responsible for the development and implementation of innovative customer engagement strategies across the account, the delivery of key business objectives and the management of the Customer Experience
• Regular interface with stakeholders to engage and interject customer service strategies across both organisations
• Develop relationships with key stakeholders to align Workplace Experience with the wider strategy around sales and marketing site experiences
• Champion and manage the Sodexo “Client Relationship Programme” including annual expectations meetings at site and regional level
• Identify areas for improvement in customer service and employee experience, take best practice and align across the portfolio

The Ideal Candidate

• Proven experience of managing and motivating cross-functional, multi-disciplinary or strategic teams.
• Proven ability to plan and implement change effectively.
• Proven track record of achieving deadlines and working effectively within a complex and dynamic environment.
• Proven experience of turning insight into action to increase customer satisfaction and organisational performance.
• Proven experience of working with customers to develop engagement mechanisms.
• Management experience in customer services or customer experience environments.
• Proven track record of leading the delivery of measurable improvements in performance and quality.
• Excellent oral and written communications.
• Excellent knowledge of Microsoft Office.

Other relevant information

• Regular travel and overnight stays will be required
• To relieve and assist in other establishments in certain circumstances.
• To attend meetings and training courses as requested.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process