Domestic Zone Manager

Job Introduction

Our Healthcare segment is looking for a Domestic Zone Manager.

The right candidate will take on day to day responsibility for the operational management of the contracted services on the site, ensuring services are delivered efficiently and in line with the contract and statutory obligation. You'll manage the daily relationships with clients & colleagues to further develop business opportunities.

Role Responsibility

• Drive strong performance based culture, that delivers high cleaning standards for Sodexo and the client. 

• Lead operational change projects on behalf of the department. 

• Drive operational improvement through innovation and an improved staff engagement. 

• Deliver a strong management review and control process with the supervisor team, including the monthly review and reporting process. 

• Take an active role in client management and performance management on site. 

• Develop and maintain good working relationships with the senior managers of the client. Support with calculating uplifts, variations and proforma’s. 

• Active member of the onsite management team, to support the Senior Management team in the strategic decision making across Soft FM Services. 

• Work with the relevant supervisors to identify risks, issues and opportunities and ensure that the operations team have plans in place to address them. 

• Analyse performance trends and opportunities and determine how best the insight from this work can be turned into real performance improvements in the business.  Once agreed, support and drive the implementation of this  

• Day to day management of the operational budget, monitoring variations and investigating inconsistencies. Notifying relevant parties of any concerns or disputes with clear plans in place to resolve. 

• Manage operations within the parameters of the contract and statutory obligations. 

• Manage the workforce in line with Company and Client policies. 

• Lead service for administration, recruitment, talent succession and payroll requirements.  

• To have an excellent understanding of current health and safety regulations to then enforce these across the site  

• Overseeing of the training requirements within the site taking in to consideration changes in legislation and best practise, linking with the relevant SME’s. 

• To assist in the planning for future development of the site and the business development of operational services  

The Ideal Candidate

Essential 

• Comprehensive experience of working in a management role within the Soft FM service industry 

• Specific technical skills in the field of cleaning. 

• Adaptable, flexible and resilient 

• Inclusive style Leadership skills and knowledge 

• Proven track record of leading, managing and developing a team 

• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures. 

• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication 

• Management knowledge of health & safety and food safety 

• Ability to make independent decisions 

• Able to work on own initiative within a team environment 

• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook) 

• Able to demonstrate attention to detail and adherence to standards 

• Able to analyse problems analytically, develop opportunities and implement innovative solutions 

• Proven experience of managing client relationships 

• Proven ability to develop new business opportunities 

• Must be able to demonstrate the ability to communicate effectively both verbally and in writing 

• Qualifications in HSWA, IOSH, food safety and COSHH. 

Desirable 

• Analytical skills; able to understand complex performance issues and advise and able to prioritise action plans to resolve 

• Experience of working within PFI environment 

• Experience of working with Healthcare 

• Understanding of 2021 National Cleaning Standards 

Package Description

£27,000 - £31,000 depending on experience + 5% bonus

Will be required to operate on a 5 over 7 rota which will include weekend working

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process