Digital Journey Manager (Food Platform)

Job Introduction

We have a fantastic opportunity for a motivated, tech savvy problem solver with a broad experience in the digital product management world to join the Service Operations Food Platform in the UK&I.

As a Digital Journey Manager you’ll be responsible for maintaining and optimising the end-to-end digital journeys through research, insight and consumer behaviour to retain our digitally active consumers whilst also striving to grow to bigger consumer audiences.

To be successful in this role, you will be creative with a natural flair for identifying target audiences and devising digital campaigns that inform, engage and motivate. Have the technical knowledge within the food industry and great stakeholder management skills.

This is a truly exciting role to join an exceptional team of people with the opportunity to stamp the power of digital marketing within our business.

When you join Sodexo you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we cant wait for you to join us!

Role Responsibility

•  Lead and manage a team of Digital Journey Executives ensuring they are fully engaged and achieving their full potential through relevant development and career plans
•  Identify and implement new opportunities throughout the digital consumer journeys to deliver high performing, agile customer interactions and touchpoints
•  Define and drive implementation of a holistic digitally active retention strategy to keep consumers within the Sodexo channel of choice whilst driving revenue opportunities
•  Own client and consumer behaviour within the digital channels to identify and implement new opportunities. This will include managing collections of data output and working with other teams across the business to populate and analyse data through KPIs to shape the future digital journey and UK&I strategy
•  Deliver a high-quality end to end digital journey that achieves a consistent digital and brand narrative
•  Be the expert within the business to share digital insight, making recommendations based on consumer behaviour and industry trends
• Oversee and manage requirements discovery, solution design, user story writing, feature development and use acceptance testing

The Ideal Candidate

• Proven experience in digital product management or similar.
• Proven expertise within the Food/Catering industry.
• Self sufficient in relevant CMS or content systems.
• Proven track record of delivering digital journeys that meet both business and consumer needs.
• Able to act on behalf of the consumer when making decisions.
• Strong stakeholder management, influencing skills and analytical thinking.
• Demonstrate a passion for working with an Agile mindset.
• Remain flexible and resilient to changing business, client, or consumer priorities.
• Flexibility to work, if needed with different time zones.

Desirable

• Digital/tech qualification and/or training

Package Description

Competitive Salary

In return for your commitment and hard work, you will be rewarded with an attractive salary, plus access to our extensive benefits package, which includes:

• Contributory pension scheme of up to 6%
• 10% Performance-related annual bonus
• £1,300 flexible benefits fund
• 23 days holiday (FTE) – plus bank holidays – rising to 26 days after 5 years
• A buy and sell holiday scheme of up to 3 days (FTE)
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail / hospitality, and many more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process