Digital Experience Manager

Job Introduction

Digital Experience Manager

Central London - Full Time - This is an opportunity to work within different sites, across strategic accounts with high profile clients.

• Monday - Friday
• Competitive salary (depending on experience)
• Opportunities for professional development
• Plus our Sodexo employee benefits package

"Learn, Grow, Thrive"

We’re looking for a forward thinking Digital Experience Manager to lead the charge in transforming how our customers interact with our digital platforms, with a particular focus on food service and hospitality.

In this role, you will:

• Drive user adoption across digital tools, focusing on reducing friction and embedding a mindset that empowers action.
• Optimise digital journeys, ensuring a seamless end-to-end experience from app-based ordering (e.g. Click & Collect, Pre-order ahead) to queue management & communications and engagement that build loyalty and usage.
• Champion the creation of a “digital experience done well” by aligning functionality, design, and user needs.
• Collaborate across departments to ensure technology meets real-world needs and supports operational goals.
• Be part of the leading the design and delivery of impactful digital content, including in-app messaging and digital screens, to engage users and communicate key updates effectively.
   

What we are looking for: 

• Proven experience working with food related apps or digital platforms in hospitality, retail, or food services.
• A user-first mindset with a strong understanding of how to reduce barriers to adoption and drive meaningful engagement.
• Solid grasp of digital engagement strategies from onboarding through to retention.
• Confident using creative tools such as Canva, and experienced in creating digital screen content that informs and inspires action.
• A collaborative approach with the ability to bridge technology, operations, and customer experience.

If you’ve got what it takes to be part of digital excellence and break barriers in workplace experience, we’d love to hear from you.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. 

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way. 

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support 
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater? 

"Make a Difference"
 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications