Deputy Portering Manager

Job Introduction

Do you have logistics or portering team management experience with, preferably, healthcare background? Are you a strong communicator with excellent leadership abilities and high level of resilience? Have you successfully managed a large team before (100+)? We might have your next challenge ready for you right here!

We are looking for a Deputy Portering Manager to join our team in Wythenshawe in a healthcare sector to look after a large team of porters and contribute to the team’s success by building great relationships and improving service delivery through data and trends analytics.

We offer a salary up to £27,000 dependent on experience, excellent progression and development opportunities within Sodexo as well as Sodexo employee benefits. Please note – you would be expected to work regular Mon-Fri working hours, however, as the site operates 24/7, flexibility in the role will be expected.

Role Responsibility

• Manage supervisors / staff in line with the appropriate policies in relation to issues including conduct, performance, absence, grievance, fair treatment, pay progression, leave and all other HR policies
• Analysing data to identify inefficiencies and drive improvements within the service
• CARPS system being operated efficiently
• Maintain staffing levels in line with service requirements
• Establish good working relationships with the Client - attend meetings and complete checks as requested
• Oversee compliance checks as required – including electrical and equipment checks
• Support supervisors to ensure the completion of appraisals, succession/development plans, return to work interviews and team briefings to the required standard
• Ensure that the relevant mandatory training is organised and conducted via Learning & Development for the Portering/Helpdesk teams
• Ensure health and safety standards are understood and delivered across all of hospital operations. This must include any agency and casual staff, and all employees from their first date working on site
• Contribute to discussions with Service Manager regarding sharing ideas and best practice to improve site performance
• Ensure effective two-way communication to all levels of staff within area. This will include ensuring that team briefings take place and that Company and Trust objectives, and values are communicated
• Liaise closely with third party contractors to ensure that a quality and value for money service is provided. This will include the supply of any agency labour used and ensuring that the suppliers comply with all Company and Trust requirements.
• Contract compliance and being accountable for delivering services to the contract and service specification in an efficient manner
• Accountability for escalating potential risks identified as appropriate to Service Manager. These risks may be operational, related to knowledge and people, financial, compliance or risks to the Company reputation.

The Ideal Candidate

Essential

• Previous experience in a portering or logistics management role
• Previous experience in managing a sizeable team (80+) and great leadership skills
• IT literate
• Excellent stakeholder management skills
• A confident and adept communicator, with the ability to operate effectively at all levels.

Desirable

• Leadership experience in Portering or Logistics services, facilities management, leisure, retail sectors, (or related), ideally with exposure to the healthcare market.
• An experienced supervisor / manager and developer of teams, who is effective in directing others.
• Previous experience in productivity data and trend analytics

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business. 

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.  

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.