Deputy General Catering Services Manager

Job Introduction

About Shrewsbury School

Founded in 1552, Shrewsbury School is one of the UK's leading independent schools, renowned for its commitment to excellence in education and overall student development. Situated on the banks of the River Severn in the delightful town of Shrewsbury, the historic campus embodies a rich tradition of academic achievement, sporting excellence, and extracurricular activity. With a bustling community of passionate educators and enthusiastic students, they strive to create an environment that fosters growth, resilience, and camaraderie.

About the Role

We are currently seeking a dedicated and dynamic Deputy General Catering Services Manager to join our team and play a key role in driving excellence and innovation in Shrewsbury, SY3 7AA! You'll act as the primary representative for Sodexo within the catering operation, and manage effectively all catering team members, to assist and deputise for the General manager with the Operational Management of Sodexo Catering Services ensuring the Clients receive services to the highest quality.

What you'll do

Innovation and continuous improvement     

• Help driving innovation and continuous improvement of people, systems, processes and services.     
• To help drive a ‘Best In Class’ service and promote team members to foster the same culture.     
• Present new ideas to ensure that each service is effective and efficient.     
• Work with the Head Chef and General Manager to ensure student voice and feedback is captured, and shared with the wider community with action plan and outcome delivered.

Client relationships     

• Establish rapport with clients and reinforce a positive company image.     
• Assist with monthly reports and any other paperwork or documentation requested by internal or external stakeholders / Clients is produced to a high standard, in a timely manner.     
• Develop and maintain long term relationships with the Client(s) by delivering operational excellence, and making use of the Clients for Life processes

Financial     

• Assist General Manager with managing the overall financial performance at site level.     
• Manage the service delivery ensuring efficiency and reviewing regularly; to be innovative and proactive to ensure continuous improvement.    
• Ensure monthly reports and any other paperwork or documentation requested by internal or external stakeholders / Clients is produced to a high standard, in a timely manner.     
• Help prepare annual budgets and forecasts for client and Sodexo     
• Help produce quotations and preparation of financial information for Internal and External Stakeholders    
• Make recommendations for efficiencies and cost saving.

People management     

• Actively drive a Health and Safety culture, and promote 3 Steps to Safety     
• Line manage team members, ensuring that they complete their duties (including administrative) in a timely and efficient manner, and follow procedure should expectations not be met.      
• Support General Manager with recruitment, induction of training team members in accordance with company policies with support from the relevant internal teams including PeopleServices (HR), Recruitment, Learning and development and Safer recruitment teams.     
• Actively manage and monitor company time and attendance system (currently Kronos) and associated systems such as payroll and MyTime and ensure compliance with and completion by site management team.
• Input pay adjustments in line with company processes and policies, ensuring budgetary constraints are considered, when required (payroll is input predominantly by site managers)     
• Ensure adequate employee cover on site in the event of absence (holiday, sickness etc)     
• Employee engagement: Ensure all employees are encouraged, motivated, and feel supported, included and valued in their working environment, utilising the tools and information available including, but not limited to, HRMI, Employee Engagement survey, individual appraisals etc.

Operational and compliance     

• Ensure all site information is maintained and updated in accordance with Sodexo procedures and Service Level Agreements and is legally compliant with all relevant legislation including Health and Safety regulations
• Ensure management of stock & equipment levels in accordance with required service delivery and within budget constraints.     
• Flexibility around working hours with requirements to work weekends if required      
• Understand client and contractual needs and ensure service delivery exceeds expectation.      
• Ensure all aspects of employees management by your team are undertaken including necessary compliance, i.e. Right to Work, Safer recruitment, allergen process     
• Ensure all service levels and management standards are maintained and administrative work is completed to the highest of standards throughout     
• Work with the Head Chef, General Manager and Hospitality Manager  to bring innovation to the operation of all services     
• Understanding and compliance with all relevant Sodexo policies and procedures.

What we're looking for:

• Food Safety Level 3 qualification as a minimum and Health and Safety - IOSH or equivalent
• Track record of success in a similar role overseeing the delivery of out-sourced services
• Worked in a school environment 
• Ability to lead, motivate and inspire team members of all levels
• Proven experience of developing relationships
• Excellent client relationship management
• Experienced in leading company initiatives and change management processes
• Strong communication and negotiation skill with excellent client relationship management
• Ability to prioritise, work to tight deadlines, both prescribed and self-imposed
• Ability to establish and maintain good working relationships at all levels
• Competent and able to use a range of IT and technologically applications and systems, i.e. MS Office, Electronic
• Employee Management systems

Package Description

''Lead the way and build comfortable future''.

• starting from £43000 per annum + Sodexo Benefits
• 40 hours per week
• 5 out of 7 days
• PPE provided, free car parking 
• Lunch available, Access to events and shows and access to flexible benefits
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• The chance to make a difference.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Join us, and help nourish the future at Shrewsbury School!

**Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)**

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.