Customer Service Manager

Job Introduction

Reporting to the Operations Manager we have an opportunity for an experienced Customer Service Manager to join our team. In this role you will support the management and control of the services for the client to the agreed specification meeting performance, qualitative and financial targets.

Rise with Sodexo

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

Role Responsibility

• Assist to ensure that the company’s accountancy documentation and administration procedures are carried out to Sodexo’s Compliance Standards
• Support with costs and expenditure to keep within the budgeted levels agreed between client and Sodexo. Costs such as expenses and cash purchases as agreed with client
• Maintain levels of stock and cash to the agreed establishment targets
• Assist the management team to achieve agreed Sodexo budgets to include profitability, debt management, purchasing disciplines and other specified financial targets
• Obtain prior approval for expenditure to be committed on behalf of client that falls outside the agreed delegated powers
• Ensure the prompt provision and efficient delivery of all services at the specified time to the standards laid down in the contract KPI's
• Comply with all relevant sections of the Quality Manual and to complete routine audits at required frequency.
• To be proactive with services
• Comply with all Sodexo & client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH
• Ensure that all equipment, property monies and the overall establishment, is always safe and secure
• Ensure that all Sodexo employees project a positive, approachable, friendly, and professional image
• Comply with the procedures as laid down within the Sodexo HR Manual or as advised by the Human Resources Manager
• Ensure daily huddles and weekly team briefing meetings take place using the teamboard communication format SQCDP
• Maintain excellent client relationships and communication

The Ideal Candidate

• OSH Certificate in Managing
• Safely High level of practical knowledge of relevant employment, hygiene, Health and Safety and general legislative requirements
• Competency in accountancy systems and processes
• Excellent communication skills and customer service experience

Successful applicant will be required to undertake a HORUS security screening

Package Description

£30,000 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.