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Customer Service Lead

Please Note: The application deadline for this job has now passed.

Job Introduction

As a Front of House Lead, at Sodexo, located in Cambridge Campus, you are a proactive and customer-focused individual with an exceptional eye for detail. You possess the ability to communicate and build relationships at all levels, demonstrating a forward-thinking and methodical approach. Your excellent planning and organisational skills, coupled with the ability to challenge and develop service offers, financial processes, and company procedures, make you an ideal fit for this role.
What you’ll do:
  • Take responsibility for the Front of House service stream, ensuring a 5-star customer service experience for all.
  • Be the first point of contact for building occupants on facilities-related queries.
  • Build relationships with all levels of users and be visible to all.
  • Ensure the floor area is compliant with Health and Safety and environmental procedures.
  • Report faults and issues to the relevant service partner as directed by the service manager.
  • Maintain clean and tidy working areas.
  • Monitor and ensure appropriate levels of stock within Vending and Stationery hubs.
  • Work as part of the business support team.
  • Oversee the completion of Health & Safety and Building Inductions for all visitors and new staff members.
  • Conduct Epos cashing up and banking of all monies, ensuring all company procedures are followed.
  • Coordinate Facilities Assistant and Floor Captain daily duties.
  • Have a full working knowledge of the building, including all services.
What you bring:
  • Proactive, with a can-do attitude.
  • Excellent communicator and good listener.
  • Resilient, reliable, and trustworthy.
  • Excellent interpersonal skills, with a hands-on approach.
  • Ability to work with others and on own initiative.
  • Previous experience in facilities management is advantageous.
  • IT literate.
What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
  • Flexible and dynamic work environment
  • Competitive compensation
  • Access to ongoing training and development programmes
  • Countless opportunities to grow within the company
  • Full training and full protective uniform supplied
About Sodexo: At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.
Ready to be part of something greater? Apply today! QR Code or Career Site URL
Salary £15.01 - £15.01
Frequency Hourly
Job Reference SDX/TP/1658112/119115/FL
Contract Type Fixed Term – Full Time
Closing Date 31 January, 2024
Job Category Facilities Management
Business Unit UK Corporate Services
Location Travel Hub, GO & Gilbert offices , United Kingdom
Posted on 12 December, 2023

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