Customer Service Assistant

Job Introduction

Greeting visitors and students with a smile and giving them an invaluable first impression are your responsibilities as a Customer Service Assistant  at Sodexo in Trinity Square Student Accommodation. You have the opportunity to work with an amazing team and make a meaningful impact while showcasing your 5-star customer service abilities. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.  

What you’ll do: 

• Deliver a high-quality customer journey to all stakeholders such as University clients, students, Sub-contractors and visitors through the provision of excellent customer service.
• Support our client in delivering sector leading accommodation services, and to support in growing and developing the reputation of Northumbria University locally and globally
• Support the wider Sodexo team as required in line with our corporate values of Service Spirit, Team Spirit and Spirit of Progress
• Deliver our award-winning Residency Living Program ensuring students are supported throughout their stay in Sodexo managed accommodation

What you bring:  

• Ability to prioritise own workload with minimal supervision and use of own initiative
• Ability to work quickly and calmly, especially under pressure and in emergency situations
• Experience of Data Protection, and handling sensitive issues in an appropriate manner
• Be a team worker with a flexible approach, to include the ability to request and offer support to other team members as required, including liaison with line manager
• Have excellent IT skills
• Possess good communication skills, both verbal and written, including accurate spelling and grammar and the ability to give explanations clearly

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment  
• Competitive compensation  
• Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)

*Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

• £11.44 per hour
• 40 hours per week
• Monday to Friday 
• Week One 08:00am till 4:30pm
• Week Two 11:00am  till 7:30pm 
• Free Parking 

Check your local transport links here: Plan Your Journey | Traveline

About the Company

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.