Customer Service Advisor

Please Note: The application deadline for this job has now passed.

Job Introduction

We’re looking for a Customer Service Advisor with a passion for delivering an excellent customer experience to join our Command Centre team based at our Sodexo Office in the heart of Manchester.

You’ll be the first point of contact both through inbound calls and via e-mail for our clients, suppliers, engineers and site-based teams.

Full training will be provided and you’ll be joining a dedicated and supportive team who are customer service obsessed!

What you bring:

Proven data entry ability, good keyboard skills and the ability to work with shared files and folders
Attention to detail when obtaining and inputting information
Advanced computer skills in Microsoft Excel and Word
Excellent communication (verbal & written) skills at all levels with a clear and professional telephone manner
Customer focused with a responsive attitude, able to deliver exceptional customer service to both internal and external customers

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A death in Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment 
Competitive compensation 
Full training and full protective uniform supplied

Ready to be part of something greater? Apply today! 

Salary	£10.42 per hour
Frequency	Hourly
Job Reference	SDX/TP/1022707/117128
Contract Type	Permanent – Full Time
Closing Date	17 November, 2023
Job Category	Administrative
Business Unit	UK Tech and Services
Location	Manchester, United Kingdom
Posted on	03 November, 2023

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