Customer Service Administrator

Job Introduction

As a Customer Service Administrator at HMNB Portsmouth, you will support HMNB helpdesk and respond to enquires, allocate sports & accommodation bookings and support general administration where required.

What you’ll do: 

• Answer incoming calls to HMNB Portsmouth HelpDesk and respond promptly.
• Liaise with internal and external customers
• Assign all queries to appropriate manager through SMS system.
• Assist in accommodation and sports bookings
• Support with the cover of annual leave and/or sickness of staff within team.
• Process all information with discretion and strict confidentiality in order to comply with data protection and other security requirements
• Continue to develop one’s own skills and knowledge within the position, including any required training courses
• Maintain excellent client/customer relationships
• Attend team briefs, huddles and meetings as required
• Attend your performance development review to discuss job standards and agree development activities
• Maintain a clean and tidy work area at all times
• Maintain high levels of personal hygiene and wear the appropriate uniform as required
• Care for all available resources including equipment, materials and supplies as directed
• Report any near miss occurrences, accidents or faulty equipment to management
• Ensure effective communication with line manager, team, customer and client organisation
• Maintain all areas of responsibility to the set service standards and in line with applicable service offer
• To carry out any other reasonable tasks and/or instructions as directed by management

What you bring:  

•  Good verbal and written communication skills

• Good knowledge of Microsoft applications

• Strong organisation and time management skills

•  Able to build relationships at all levels within the organisation and externally with sub contractors and the client

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment  
• Competitive compensation  
• Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Package Description

• 22 hours per week
• Wednesday to Friday
  • Wednesday & Thursday 08:30-16:30 /  Friday 07:30-15:00 
• £13.52 per hour 
• Car parking available on site

​Check your local transport links here: Plan Your Journey | Traveline 

About the Company

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.