Customer Experience Specialist

Job Introduction

We are currently recruiting a Customer Experience Specialist to work Monday to Friday ensure we deliver the highest possible standards of service for visitors and staff at  One Microsoft Place, Dublin 18.

As Customer Experience Specialist, you will ensure the highest standard of customer service and customer care in an environment similar to that of a 5* boutique hotel.

If you are a great communicator, have a passion for customer service and innovation this may just be the role for you!

Role Responsibility

Working as part of the Facilities team, you will be responsible for;

• Supporting daily operations for Lobby Services
• Updating Sodexo Team notice boards
• Maintaining & upkeep of Stationery Cabinets 
• Supporting Locker allocations and access requests
• Supporting ECAT audit checks
• Car park checks 
• Car Park support during Events
• Ensuring all visitors and staff receive the best in class customer service 
• Signage installation
   

The Ideal Candidate

• A great host with a passion for technology 
• Excellent communication skills with good prioritisation and organisational skills
• A thirst for knowledge of our client, Microsoft, RE&F and Sodexo
• Capable of absorbing, retaining and translating information to enhance the service experience
• Confidential with the ability to manage sensitive situations and data, professionally and fluently 
• Professional, friendly, caring and above all articulate with a positive can do attitude  
• Exemplary service excellence experience with an understanding of how to deliver outstanding customer journeys - experience within a similar environment is essential
•  A natural ability and experience in conversing confidently with a range of people
• A talent to apply logical and creative thinking situations creating the best outcome for the customer
•  A positive outlook with the ability to create solutions to deliver a 5* service

Package Description

We are offering a competitive salary of €30,759 plus access to excellent employee benefits which include;

• Free GP service
• Bike to work scheme
• Life assurance
• Company pension scheme
• Eye care vouchers
• Employee assistance program with counselling and life advice supports
• Family leave options
• Shopping vouchers

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process