Customer Experience Manager

Job Introduction

We are looking to recruit a Customer Experience Manager to join our Sodeox team onsite with our client in Waybridge. You will be responsible for managing all aspects of the customer journey for this site. Ensuring we provide a high level of Front of House services to our client. 

You will manage communications on behalf of the client and liaise with other service partners to ensure smooth operation of our on-site services, and supporting other managers with training, development and management of our staff. 

If you are a pro-active and driven individual, with strong organisational and administration skills, and the ability to communicate clear and effectively at all levels, we would love to hear from you. 

Role Responsibility

• Act as the primary representative of Sodexo within the Front of House services on site.
• Effective management of group mailboxes allocated to front of house services.
• Effective management of internal and external visitors.
• Effective management of communication tools (i.e Workplace)
• To act as the main Point of Contact for all Facilities queries; ensuring any issues are logged on the system and solved within SLA.
• Ensuring an effective operation and high standards, meeting Room bookings and Reception/Concierge services and other “on scope” activities on site.
• Fostering long term profitable relationships with clients and customers to increase new business opportunities by delivering operational excellence. 
• Implement new ways of working to enhance the customer experience on site.
• To provide excellent customer Service by ensuring any internal and external clients have a positive experience whilst using our services on site. 
• Provide direction and expertise by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values. 

The Ideal Candidate

What we are looking for: 

• Experience within a similar management level role
• Highly effective communication and interpersonal skills, able to interface at all levels
• Clear and effective leadership style 
• Customer focused, capable of anticipating needs and providing solutions to problams
• Strong level of literacy and numeracy 
• Computer literate; experience managing different systems and mailboxes
• Adminstrative skillse with experience managing room booking system
• Able to demonstrate personal self-development 

Package Description

Competitive Salary 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.