Counter/ Food Service Assistant

Job Introduction

To provide excellent customer service from food service counters in a busy prestigious site. Good presentation, service and people skills are a prerequisite to meet the needs of our clients and customers

Role Responsibility

• Comply with all Company & client policies, procedures and statutory regulations including human resources, site rules, Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place
• Assist with all aspects of preparation of food service areas and presentation of food to the notified standard.
• To prepare all food with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies.
• Serve food; provide advice and guidance to customers and guests on menu choices and promote food offers.
• Replenishment of all food and equipment to ensure service periods do not stop.
• Assist with hygienic cleaning of utensils and work areas after service periods.
• Assist with and abide by cleaning schedules to agreed standards.
• Ensure that all catering equipment within the kitchen is in safe working order. Report any faults to management/client immediately
• To assist with the setup, service, clearing and cleaning of function catering as requested.
• Ensure that temperatures of fridges, freezers and hot cupboards/serveries are monitored and recorded in line with company regulations and the Food Safety Act
• Ensure that the control of raw materials and portions are to the Company's standards and ensure all food is served at the correct temperatures
• Ensure that all goods are quickly and correctly stored away on rotation system following the rule ‘first in, first out’ and comply with health & safety regulations
• Ensure that the Company's administration, documentation and procedures are carried out to the Sodexo way compliance standards
• Maintain high standards of hygiene and cleanliness in the food preparation and service areas at all times.
• Ensure the kitchen is left clean and tidy at all times, assist with routine cleaning schedules at all times
• Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service, which Sodexo provide
• Participate in any necessary training and team meetings as required to complete job responsibilities to the Company’s and Client’s standards e.g. health & safety, food hygiene
• Work as a team to promote harmonious working relationships within the Sodexo team
• Resolve on-the-job problems or to ask for advice form senior members of the team
• Assist at any special ad-hoc functions, some of which may occur outside working hours
• Report any customer complaints or compliments and take some remedial action if at all possible
• Report immediately any incidents or accidents, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate
• Carry out other reasonable tasks as directed by management

The Ideal Candidate

Essential

• Good communication skills
• Experience in working in a similar industry such as food service, catering or hospitality
• Previous food handling experience
• Ability to adhere to all health and safety practices
• Strong customer service skills
• High levels of personal hygiene and appearance

Desirable

• Basic certification in general hygiene
• Experience in working in an environment where compliance to standard is key

Package Description

30 hours per week as and when required, 5 days