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Costa Coffee Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

We are currently looking to recruit an experienced Costa Manager to take accountability for the day to day running of the outlet at Warrington Hospital.

You will be responsible for ensuring that all tasks are completed to deliver great customer service, coffee and food to our customers at all times.

If you have the ability to monitor, lead and develop a team of people; increasing individual effectiveness through leadership, motivation, communication, coaching and training – this is a fantastic opportunity for you!

 

Role Responsibility

  • Ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction – completing all relevant checks, standards, food and health and safety checks and taking necessary remedial action or escalating as required
  • Train and coach team members as required to support them in delivering their roles effectively, including succession planning and support for other units /contracts
  • Deal with and resolve customer complaints in line with company policy/procedures
  • Lead the team on shift to deliver the best Costa experience to every customer
  • Ensure the effective control of labour and that every team member is deployed in an appropriate manner
  • Manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer
  • Ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner
  • Ensure the store is opened and closed, adhering to all company standards, polices & procedures

The Ideal Candidate

  • Previous experience of working within a customer facing environment
  • Extensive knowledge of coffee and Costa products
  • Supervisory experience
  • Enthusiasm to execute outstanding customer service
  • Positive attitude with willingness to learn
  • Understanding of Key Performance Indicators
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

 

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