Corporate Receptionist

Job Introduction

Providing a Front of House service within reception, you will be playing an instrumental role in delivering excellent customer service to both internal and external clients.

Role Responsibility

• Act as first point of contact for all queries in an efficient and concise manner
•  Meet and greet all visitors and advise host of visitors arrival
•  Act as point of contact for internal/external telephones queries
•  Effectively build and maintain professional relations with both internal and external contacts
•  Up keep of meeting rooms and report any issues to the Front of House Coordinator
•  Replenish Front of House refreshments
•  General administrative and clerical support
•  Meeting Minutes taking
•  Providing Health and Safety information for new starters (i.e. New Starters Building Induction)
•  Ensure knowledge of staff movements in and out of organization
• Keep reception tidy and presentable
• Ordering stationery for Front of House
• Meet and greet visitors, sign them in, contact their hosts
• First class customer service
• Good keyboard skills and  Excellent communication skills are required
• Issue keys/receive keys – note in log book
• Answer emails relating to requests for Day Needs/Visitor Parking
• Type out Visitor notifications and put them in the Visitor Parking File
• Answer phone and book visitor parking spaces
• Meet and greet new starters: issue paperwork regarding I.D. photos, coach time tables, Whiteley Guidelines concerning parking permits
• Take bookings
• End of day print out the Day Needs List
• Check car registrations
• Note in file other services that visit the site i.e. Staples, Reliance, Litter pickers
• Occasionally take I.D photos
• Diary visitors to site long term
• All paperwork regarding visitor parking, parking zone data, collected.
• Assist staff and visitors on site. (phone taxis etc).

The Ideal Candidate

• Previous experience working in a similar receptionist or customer service role within a Corporate Head Office
• Good working knowledge of MS Office
• Excellent communication skills, both verbal and written
• Professional and courteous telephone manner
• Experience of delivering excellent customer service both face to face and over the telephone
• Right to work in the UK without restriction
• Ability to liaise with people at a Senior Level

Desirable

• 5 GCSE’s A-C (including Maths & English) or equivalent
• Knowledge of customers services principles and practices
•  Knowledge of administrative and clerical procedure
• SIA Badge

Package Description

We currently have an excellent opportunity for a Corporate Receptionist to join our Front of House team.

 
The role of Corporate Receptionist is to provide the highest levels of client care and service to all internal employees/clients, partners & directors.

Key responsibilities:-

* To provide a warm, courteous and prompt welcome on arrival for all visitors at the Reception desk
* To anticipate client needs, follow up with clients and ensure the client expectations are met and where possible exceeded
* To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor or client is either met or escorted to the relevant room/area in a timely fashion
* To ensure that waiting visitors are kept informed of any delays and progress and to ensure client comfort
* To handle all incoming telephone calls/enquiries promptly giving a warm, courteous welcome and using the agreed salutation
* To ensure that all required hospitality is served promptly and to the highest standards
* To provide assistance for meeting room bookings as required, and to liaise with relevant parties to ensure the delivery of professional service and to meet client expectations
* To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including re-arranging furniture and room layouts as required
* To replenish meeting rooms, as required, with brochures, pads and pencils and to ensure that the relevant refreshments are supplied and replenished by the appropriate people
* To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work
* To liaise with AV to ensure requirements have been notified and booked through the agreed process
* To provide basis AV support when required

* To ensure that all reception and hospitality statistics are collated and passed to Management for reporting to the client in monthly report structure
* To ensure all visitor passes are returned

Administration Support

* To maintain an organised and tidy work area - this is to include your desk, meeting rooms, reception area, client cloakroom and any other relevant work area
* To always work in a safe manner and report any hazards in your work place to a supervisor immediately
* To follow all Health & Safety instructions as given to you by your Line Manager
* To check, read and action emails regularly on a timely basis
* To liaise and communication with other team members and other service departments in a clear and timely manner to ensure service delivery and team work
* To maintain appropriate stationery stocks in the reception area
* Any other reasonable tasks

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.