Contract and Performance Manager

Job Introduction

Role Responsibility

• Work with global commercial director to deliver the strategy, which will successfully improve the regions performance in operations, commercial delivery in line with our global framework agreement  
• Engage with high-value clients on a routine basis and lead by example in providing excellence in contract compliance and relationship management 
• Manage relationships and key interfaces with the client and the clients' key decision makers – particularly contract managers and procurement focused clients 
• Act as a point of escalation in the contract and liaise with country and global legal counsel
• Fully understand and analyze results / KPI’s and contract scope.
• Provide high quality reporting and analytics to support with client business reviews.

Please see attached job description for further details around the role requirements. 

The Ideal Candidate

• Demonstrable track record of developing successful operational and commercial strategies across a broad portfolio 
• Excellent communication, influencing and facilitation skills 
• Exceptional client relationship management skills with proven experience of developing profitable relationships with clients 
• Experience of supporting strategic relationships through data insights, contract performance and the ability to create tangible improvement plans
• Experience of contract governance – good understanding of contracts and contract compliance 
• High level of proficiency in MS Excel, Word, PowerPoint and PowerBI
• Experience of having operated successfully within an outsourced B2B environment – ideally FM or Food Services sector   

Package Description

Competitive Salary

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.