Contract Manager

Job Introduction

A fantastic opportunity has arisen for a dynamic and highly motivated Contract Manager to lead the hard and soft facilities services team at our PayPal sites at Ballycoolin, Dublin and Dundalk.

With at least 3 years previous experience in either leading or managing a competent and well experienced team of Technicians (HVAC/Electrical/Building Fabric) and Soft Services (Catering/Cleaning/Mailroom) professionals, the ideal candidate will be based in the Dublin or Louth area.

You must also be able to demonstrate a qualification in either Facilities Management or related discipline to at least Level 8 NVQ or equivalent.

Managing the delivery of capital expenditure projects across the PayPal estate will also form part of your role.

Through three experienced service leads reporting directly into you (Technical, Soft Services and Catering) you will provide strategic leadership to the site-based teams and be the Single Point of Contact (SPOC) for all services lines for our PayPal clients.

You will work with our senior client team to implement and maintain business improvement, process standardisation and continuous improvement across all areas. 

You will ensure that all services are delivered in line with agreed contract KPI’s and will have responsibility for the financial performance of the contract through preparation and presentation of detailed month-end accounts.    

You will provide thought leadership on all aspects of IFM service delivery including Project Management and act as an SME for service delivery of a total IFM offer.

You will be an ambassador for embedding PayPal and Sodexo culture, ensuring Vested behaviours are displayed by all members of the team.

You will Pro- actively develop and build the client relationships at both sites.

 You will be an integral part of the Sodexo Senior Technical Family and will actively work across the Ireland region as part of our subject matter expert network.

Role Responsibility

• Responsible for operational problem resolution and issue escalation. 
• Measure SLA, KPI, CPI service standards against the agreed and obligated levels.
• Implementation of new innovations as required.
• Be an informed and authoritative point of contact for the key stakeholders at sites(s) to address any technical, performance or operational issues.
• Identify and implement opportunities for business growth.
• Ensure forecasts are completed and track performance against budget taking appropriate actions to manage P&L in line with contract.
• Manage the P&L to maximize profit and control of costs to ensure budgets are met.
• Complete site walks and surveys of existing assets to formulate a Forward Maintenance Planner for Capex and condition reports of assets. 
• Help in carrying out in depth reviews and reports of the sites(s) finances at the end of each period and ensure action plans are put in place as required.
• Drive consistency across all site(s) and share best practice with others within the contract portfolio.
• Full understanding of contractual guiding principles applicable to site(s) under agreement and delivery of content to site(s).

The Ideal Candidate

Essential

• Experience in Project / TFM management of medium to small multi service sites
• Experience in managing large to Medium technical Projects. 
• Experience of mainly Technical or Hard FM but also soft service contracts.
• Exceptional client relationship management skills
• Manage multiple workloads and shifting priorities.
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all level.
• Self-motivated and able to work on own initiative within a team environment.
• Challenges the status Quo, innovative, willingness with a ‘can do & improve’ attitude.

 Desirable 

• Facilities, Engineering, Technical or business qualification.
• Project and Facilities Industry Experience 

Package Description

• 20 days annual leave increasing to 25 with service
• Free GP service
• Bike to work scheme
• Life assurance
• Company pension scheme
• Eye care vouchers
• Employee assistance program with counselling and life advice supports
• Family leave options
• Shopping vouchers
• Training, development, and progression opportunities

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process