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Configuration Data Management Analyst

Please Note: The application deadline for this job has now passed.

Job Introduction

Configuration Data Management Analyst

As a Configuration Data Management Analyst at Sodexo you will provide support as a member of the Management team, resolving requests for information regarding records and be Accountable for the accuracy and currency of the non-automated elements of the CMDB.

Are you an Innovative problem solver who can support the IT Services Management team and be responsible for administering and executing the configuration management process?

In this hands-on role, the post holder will provide insight to IT infrastructure and technologies. This will involve managing existing and supporting the design and implementation of new configurations.

 

Role Responsibility

  • The role will also serve as a technical liaison to IT and security development and support groups, by providing management information, and supporting end user usage of the CMDB. 
  • Primary responsibility will be managing daily requirements for the CMDBs and CMS – data input, changes, updates, corrections and reporting from and into the CMDBs.
  • Coordinate with the Sodexo ITAM and operational support teams managing automated discovery processes for CMDBs and CMS through use of Sodexo's existing third-party tools within each core technology tower.
  • Enhance automation regarding assets being entered into or updated within the CMS platform.
  • Support CMDB data integrity by working to define asset field definitions, attributes, characteristics, and data content for all CMDB assets in the IT Service Portfolio.
  • Interact with all core IT teams as it relates to physical inventory requirements across our service providers. Additionally work with the IT Asset Management team to continuously update the asset and class types that Sodexo manages within the CMDBs.
  • Provide inventory analysis, including the creation of metrics reporting out of the CMDB.
  • Develop, improve and enhance technology management information reports and dashboards in collaboration with the ITAM team and support any audits, certifications or governance related to the CMS.
 

The Ideal Candidate

  • Bachelor's degree in Information Technology, Business Administration or equivalent; or equivalent work experience required
  • 5+ years' experience in IT Service Management, Business Process Management, or IT experience required
  • Experience of analysing, reconciling, and transforming large data sets using different analytical methods. 
  • 5+ years of business analysis experience, ideally working on CMDB projects. 
  • Prior working knowledge of ITSM tooling – preferably Ivanti 
  • Excellent written and verbal communication skills 
  • Ability to understand business processes and translate into technical specifications 
  • Working knowledge of system development life cycle concepts 
  • Highly skilled with using Microsoft products 

 

Package Description

In return for your commitment and hard work, you will be rewarded with an attractive salary, plus access to our extensive benefits package, which includes:

  • Contributory pension scheme of up to 6%
  • 5% Performance-related annual bonus
  • Volunteering days via our charity partner STOP HUNGER
  • Numerous voluntary benefits, including dental care, gym discounts, retail / hospitality, and many more
  • This is a Home based Role with Visits to our Head Office base in Salford Manchester when Required

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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