Concierge Host

Job Introduction

The purpose of the Concierge role in London EC4M 5SB is to support the client brand by providing a highly efficient and professional guest service experience to the client business.  Further, to ensure that requests for all meeting room reservations, hospitality events and training are processed and overseen with accuracy and attention to detail so that both internal and external clients are provided with an excellent and memorable experience from start to finish. 

What you’ll do: 

• Providing our clients and guests with a professional, warm and welcoming service 

• Preparing the client floor for the day, regularly checking meeting rooms are ready to be used 

• Overseeing ordering and delivery of hospitality to all meetings and events 

• Supporting Reception team in booking meeting rooms and events on-line and via telephone 

• Answering and operating client switchboard calls 

• Booking hospitality events and liaising with hospitality provider to place orders  

• Ordering hospitality consumables from Sodexo nominated suppliers 

• Basic troubleshooting of issues with meeting room equipment and escalating to client support team when required 

• Logging and closing off tasks on client facilities helpdesk portal 

• Liaising with relevant support teams to clear away and set-up between meetings 

• Working closely with client security management to support visitor and staff access requirement when necessary 

• Liaising with the building’s reception team to announce, meet and greet external guests 

• Supporting hospitality teams through busy periods as required 

• Logging Facilities incidents on Client Helpdesk Portal 

• First aider (full training provided) 

• Working Knowledge of Client and Sodexo SharePoint space, and other software packages that support the business function  

What you bring:  

• Ability to multi skill and make decision in a fast-paced environment when necessary 

• Knowledge and experience with Office 365, Outlook and Sharepoint

• Works well within a small team 

• Attention to detail 

• Effective communication 

• Excellent telephone etiquette 

• Excellent time management  

• Good prioritisation skills 

• Happy to use initiative 

• Ability to work flexible shifts 

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment  
• Competitive compensation  
• Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

• Concierge
• Monday - Friday  
• 40 Hours worked per week
• £14.80 per hour + Sodexo Benefits
• Full uniform and training provided
• Free parking onsite
• 20 days annual leave increasing to 25 with service 
• Cycle to work scheme
• Life assurance
• Company pension scheme
• Eye care vouchers
• Employee assistance program with counselling and life advice supports
• Family leave options
• Shopping Discounts
• Training, development, and progression opportunities
• Refer a friend scheme (Talent Spotters)
• Online Recognition Scheme (Reward Hub)
• Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is EC4M 5SB

About the Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

• We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
• We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
• We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check. 
• We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs. 

Click here to read more about what we do to promote an inclusive culture.