Compliance and Contracts Manager

Job Introduction

As we continue to grow our team at the University of Greenwich site, we are now keen to speak with experienced Contracts and Compliance Managers to join us on a permanent basis. 

You’ll assist the management team in mitigating risk by understanding and supporting the delivery of contract obligations to service specifications, performance standards as well as the payment mechanism. 

Another important part of the role will to be manage our sub-contractor population, looking specifically at relationship management and performance. You will need to be a strong communicator and able to build relationships with the client, your colleagues and the wider Sodexo team.

You will be data driven and able to extract and manipulate data at hand to understand root cause of non-compliance.

Role Responsibility

• Support the Head of Commercial and Performance in day-to-day contract administration
• Carry out a programme of internal auditing to monitor compliance with all contractual obligations, and local operating procedures.
• Liaise with Service Delivery Managers on a daily business ensuring key performance indicators are met and performance monitoring schedules are adhered to.
• Analyse and interpret relevant data and take the lead in producing monthly reports to meet contractual requirements
• Manage the sub-contractor relationships and performance.
• Manage the on-site activity of the nominated sub-contractors
• Extract and manipulate relevant data from CAFM system into formats required for reports as required
• Liaise with the Sodexo management team at the University of Greenwich in the production of the reports
• Respond to queries, amend data and re-issue reporting packs following monthly performance review meetings
• Produce regular reports (daily, weekly and monthly) for contract teams and the client as required ensuring these are accurate prior to submission
• Work closely with the senior management team to develop and enhance the quality of reporting processes
• Working with management to ensure all daily, weekly and monthly audits are provided by the contract teams in a timely fashion
• Build and amend reports and data dashboards as required to meet business needs and contractual processes
• Support contract teams in the production of customer satisfaction surveys and the analysis/reporting of responses

The Ideal Candidate

• Experience in the use of software packages to extract, manipulate, report and present data
• Excellent communication skills
• Self-motivated, enthusiastic and professional
• An understanding of FM contracts (ideally NEC 4), key performance indicators and deliverables
• Commercial awareness
• The proven ability to work under pressure and deal with challenging situations.
• Exceptional customer service skills

Desirable Qualifications and Experience

• Experience of working in a similar environment

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store. Plus bonus incentive.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.