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Command Centre Team Leader

Please Note: The application deadline for this job has now passed.

Job Introduction

Command Centre Team Leader

As a Command Centre Team Leader at Sodexo Salford, you are not only an inspiring leader but also a catalyst for positive change. In this crucial role, you will ensure that our Command Centre runs smoothly and efficiently, meeting both contractual and quality KPIs. By joining Sodexo, you'll be part of something greater - a company that values purpose, personal growth, and collaboration. You belong in a team where you can act with purpose and thrive in your own way.
 
Get excited about driving success, nurturing talent, and maintaining excellent customer relationships in a dynamic and fast-paced environment. This is your opportunity to make a real difference and contribute to our mission of improving the quality of life for all.

What you’ll do:
  • Oversee daily functional management of the Command Centre, ensuring adherence to policies and procedures.
  • Act as the first point of escalation for queries and support operators/schedulers with their workload as needed.
  • Develop and assist in the delivery of regular and essential training and coaching for your team.
  • Conduct monthly 1-1s and quarterly PDRs, documenting actions, development, and training needs.
  • Assist in the recruitment process within the Command Centre and deputise for other Team Leaders as required.
  • Establish and maintain excellent customer relationships, developing confidence in our systems and processes.
  • Continuously evaluate processes and procedures, suggesting improvements to enhance efficiency and customer service.
 
What you bring:
  • Minimum of 3 years' experience in a Contact Centre/Service Centre environment.
  • Proven experience in people leadership and effective management of teams.
  • Ability to handle multiple priorities and adapt to a rapidly changing environment.
  • Advanced computer skills in Microsoft Excel and Word, with strong analytical and decision-making abilities.
  • Excellent communication (verbal & written) skills at all levels, with a customer-focused and responsive approach.
  • Demonstrated experience in implementing, evaluating, and improving business processes.
  • A strong commitment to safety and a Zero Harm culture, with exceptional attention to detail.

What we offer: 

£26,500 - £28,000 DOE + Excellent benefits package

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
  • Flexible and dynamic work environment
  • Competitive compensation
  • Access to ongoing training and development programs
  • Countless opportunities to grow within the company
Salary £25,500 to £28,000 DOE + Excellent benefits package
Frequency Annual
Job Reference SDX/TP/RF9421/TS
Contract Type Permanent – Full Time
Closing Date 26 May, 2023
Job Category Administrative
Business Unit UK Tech and Services
Location 310 The Broadway, Salford, M50 2UE
Posted on 09 May, 2023

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