Command Centre Operations Manager (FTC)

Job Introduction

We are looking for a Command Centre Operations Manager to join our Sodexo team based in Leeds and manage a team of Team Leaders and their direct reports.  As the Command Centre Operations Manager, you’ll apply your knowledge and expertise to ensure that the team are effectively planning for and responding to changes in customer demand of our services. You will also support the mobilization of new contracts and co-ordinate projects which enhance the Command Centre’s services, by working with and supporting our colleagues and client – deploying organizational and departmental changes. 

Role Responsibility

• To manage the day-to-day performance of the Command Center Team to ensure the continuing achievement of SLA / KPI targets
• To provide support and mentoring for direct reports and where applicable the wider Command Center Team, guiding and developing their careers
• Conduct monthly one-on-one meetings and Employee Performance Appraisals (EPAs) ensuring all actions, development and training needs are documented
• To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner
• To continuously look at ways to improve staff retention and contribute to the increase of employee engagement across Service Operations
• Comprehensive understanding and experience with understanding the influencers to the customer journey, and how the services provided drive customer satisfaction
• To be actively involved in the Employee Engagement Forums
• To frequently review operational processes, to seek and implement new and improved ways of working, and to communicate these to the Command Center Team and the Account team
• To operate as a collaborative member of the Command Center Management Team, ensuring that accurate information is produced to strict deadlines, analyzing weaknesses and developing corrective action plans
• To produce regular management information reports to highlight areas of weakness to provide a continuous improvement plan across all areas of the business

The Ideal Candidate

Package Description

12months FTC 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process