Clubhouse Hospitality Manager (Services Manager)

Job Introduction

As Hospitality Services Manager you have overall accountability and responsibility for the day to day management and co-ordination of all Sodexo Defence activity, as set out in the contract.  You’ll plan, organise and manage delivery of all hospitality services within  the operational business area

Providing changing, catering and bar facilities, Garretts Clubhouse is situated in the Military Stadium and is a great conference and banqueting venue not only for Rugby and Cricket matches, and for the Athletics track users, but also for children’s sports camps, charity matches or corporate business meetings and, in addition to private events such as Weddings etc.

We are a key partner to the Ministry of Defence, running services at major UK and overseas military bases which improve quality of life for our military personnel. The impact of change and uncertainty as consolidation occurs throughout the armed forces, set against a backdrop of today’s rapidly changing world, makes the preservation of high standards even more important than ever. We are dedicated to delivering the best quality as well as cost-efficiency in the delivery of infrastructure, facilities management, catering, retail and leisure services to the armed forces community

We’re proud that our work has a significant bearing on morale, retention and recruitment.

Role Responsibility

• Overall accountability and responsibility for the day to day management, co-ordination and control of all Defence activity, as set out in the contract
• Plan, organise and manage delivery of all hospitality services within all the operational business area
• Ensure all licensing legislation is adhered to
• Lead the team and manage all aspects of performance
• Work with the contract support team to develop and update a hospitality brochure; developing specific bespoke offers to suit client requirements
• Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area - profile and market the Garrett’s business in order to 'sell' events to both the military and public - source and work with agreed suppliers to develop and sell additional event services which provide an additional source of revenue

*please see attached job description below

The Ideal Candidate

• Experience and knowledge of working in a management role within the soft FM service industry
• Authentic Leadership with people management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate attention to detail and adherence to standards
• Able to analyse problems analytically, develop opportunities and implement innovative solutions
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

Desirable:

• Previous experience in effectively managing in a similar role in a similar venue
• Health and Safety qualification equivalent to IOSH managing safely
• Food safety qualification equivalent to CIEH level 3
• Experience of working within military environment

Package Description

Competitive salary of £23,000-£25,000 plus benefits including bonus, pension, option to buy additional flexible benefits such as holidays, healthcare etc,

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.