Client Relationship Director

Job Introduction

This is a very senior opportunity for an Account Director to provide strategic leadership to one of our global FMCG contracts.

You will be accountable for delivering significant business growth within the UK and maintaining solid client relationships.

This is an exciting and career enhancing role for an experienced leader.  

Role Responsibility

• Establish and effectively lead a highly capable team who will deliver against the strategic growth objectives
• Accountable for 21 UK sites, 700 employees and 7 direct reports.
• Accountable for client retention through pro-actively developing and building client and customer relationships
• Implement and maintain business improvement and process improvement into all areas
• Provide thought leadership on all IFM service delivery and act as a subject matter expert for service delivery for a total IFM offer.
• Actively work across the EMEA region with Operations Director and Cluster Managers and as part of the senior leadership team.
• Develop the strategic client relationship through pro-actively working on a Quality of Life model to support their employees.
• Ensure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution.
• Ensure the day to day delivery of services to the client
• To interface and collaborate with country teams and Subject Matter Experts.
• Define a robust and achievable growth strategy which will successfully improve the performance of the Unilever contract
• Ensure exploitation of all income opportunities within existing client portfolio and prospective client base.
• Sustainable profit contribution of the area including management of working capital, profit and loss, balance sheet and asset management.
• Drive excellence in operational delivery to new and existing clients to maximise operational excellence

The Ideal Candidate

• Experience of having operated successfully within an outsourced B2B environment 
• Demonstrable track record of developing successful operational strategies across a broad portfolio
• Proven track record of leading and managing experienced operators and large numbers of employees
• Exceptional client relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
• Considerable experience in sector contracting and sector technical service delivery 
• Proven financial acumen essential with commercial experience and business acumen
• Proven track record of initiating and leading demanding business change programmes
• Proven experience of developing profitable relationships with clients
• Proven experience in identifying and selling new business

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process