Client Master Data Manager

Job Introduction

The Client Master Data Manager is responsible for managing, overseeing and controlling data quality for all of the UK & ROI client master data. The individual will lead the effort in developing master data processes including capture and validation, data quality governance and quality reviews to measure data quality issues.

The scope of the role will be the provision of Master file and data integrity support to the comprehensive UK & ROI business segments of Sodexo. There are 6 segments together with other business units and a subsequent significant number of stakeholders. The role will administer data quality and integrity checks on in excess of 10,000 clients and multiple individual contracts per client per annum.

Role Responsibility

People

• Manage 5-6 direct reports, ensuring both the professional and personal development of the Master Files team
• Develope processes to celebrate success, maintain performance levels, improve engagement and manage poor performance
• Review staffing structure including span of control, ability levels and the current remuneration strategy in place

Business as usual

• Manage, maintain and measure client data quality relating to all client master data – including but not limited to general ledger coding, billing details, payment terms
• Work with all segments to define and establish the overall master data management strategy and approach data quality control
• Design, develop, implement and manage standards, templates of technical tools, training documentation and staff training on all necessary areas of Master Data
• Generate detailed extraction, cleansing and reporting necessary to satisfy all requirements and oversee data corrections when required
• Ensure consistency and integrity of Master Data elements which exist in multiple segments
• Implement and effective key processes around the maintenance of master data including additions, deletions and modifications
• Identify and leverage opportunities to continually improve the quality of master data management systems, processes and standards
• Take a “hands on” approach to cleansing data; resolving data related issues through strong skills in root cause analysis.
• Define and maintain master file data change management processes including workflow, decision and change rights tracking and change impact analysis

Stakeholder Engagement & Communication

• Develop stakeholder management relationships across all segments, developing a professional business partnering affiliation
• Gain trust and confidence from stakeholders around performance delivery, ensuring appropriate and pro-active communication channels are in place

Future State

• Develop an automated solution for the transmission of client data directly into SAP
• Potential to develop a comprehensive master data approach to all data-sets across the UK & ROI , which could include non-client data

The Ideal Candidate

The ideal candidate for this role will have:

Essential

• Extensive experience of change and stakeholder management in a Master Data Manager role
• Experience of managing, leading, engaging and developing people
• Ability to work with high degrees of change
• Ability to drive and influence a team
• Experience of developing process improvements

• Experience in working with business defining data quality standards and business process improvements to improve data quality
• Experience with an MDM tool such as SAP or Oracle
• Experience managing MDM teams responsible for data governance and data quality
• MDM experience at lead technical level
• Experience of working within Order to Cash environment
• Strong project management and people management skills

Desirable

• Previous management experience gained in a Shared Service Centre
• Experience of working with Six Sigma or other similar continuous improvement models
• General understanding of all financial disciplines

Package Description

Band B

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.