Cleaning Supervisor - Dorset Police

Job Introduction

We currently have an opportunity for a Cleaning Supervisor - Dorset Police to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• To ensure that all areas are monitored and maintained.
• To assist in the control of all chemicals and equipment.
• To maintain excellent client/customer relationships.
• To maintain a clean and tidy work area at all times.
• To report any near miss occurrences, accidents or faulty equipment to management.
• To ensure effective communication with line manager, team, customer and client organisation.
• To maintain all areas of responsibility to the set service standards and in line with applicable service offer.
• To supervise the team fairly and drive engagement.
• Achieve gross margin targets.
• Pass all internal and external audits.
• Achieve sales target.
• Control waste in line with targets.

Leadership and people

• The role holder will role model the company values and ensure they are reinforced at every opportunity. The role holder will support their line manager to drive employee engagement and team performance. This will include effective communication and the application of Sodexo HR policies and procedures as directed by their line manager

Risk, governance and compliance.

• The role holder will ensure that these processes are fully applied, complied with and adhered to within their assigned operational business area. Where applicable cash and stock company procedural compliance is a requirement.

Financial management

• The role holder is required to contribute to the financial performance of their business area. This is achieved through effective control of all equipment and supplies as well as payroll.

Relationship management client and team

• The role holder is responsible developing and maintaining good business relationships with clients and customers. The role holder must seek to resolve any concerns or complaints raised and escalate to their line manager as appropriate.

Operational management

• The role holder will be responsible for overseeing their assigned operational business area and managing compliance with legal, regulatory and company requirements including the quality management system (QMS). 

Service excellence

• The role holder will be responsible for driving all aspects of service excellence across their operational business area including brand integrity, quality, compliance, Sodexo’s corporate social responsibility and service standards. The role holder will ensure that work is appropriately recognised.

Continuous development

• The role holder should look for improvements and efficiencies at every opportunity to increase sales and/or reduce costs. These should be reviewed with their line manager to establish feasibility and create a plan of action.

The Ideal Candidate

Essential

• Demonstrate experience of working in a similar role within the service industry at a comparable level in a company.
• Ability to solved problems and liaise with your line manager to implement appropriate actions.
• Previous experience of working in standards driven/compliance environment.
• Strong knowledge of health and safety and COSHH regulations.
• Ability to prioritise and deploy resources effectively.

Desirable

• Client relationship experience.
• Awareness of quality management systems e.g. ISO.
• IOSH qualification.
• British Institute of Cleaning Science (BICS) qualified.
• Knowledge of external cleaning developments and innovations.
• Experience of working within military environment.
• Previous experience of effectively supervising a team.
• Leadership skills and knowledge.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.