Cleaning Services Administrator

Job Introduction

• Provide daily administrative support element to the Cleaning Service
• Assist in delivering Service Excellence and Customer care to customers and client.
• Develop an understanding of Facilities Management with a view to future professional development
• Deliver to the standards of service as detailed in the Service Standard Statement (SSS), associated authority regulations and ensure the schedules of the contractual terms and conditions are achieved, maintained and developed for the assigned operational business area.
• Support the Cleaning Services Manager as requested

Role Responsibility

• Comply with all legislative requirements, Sodexo policy and MOD regulations and procedures
• Maintain personal files for all Cleaning employees below Supervisor level
• Assist supervisors with maintaining monthly audit records
• Answer cleaning office phone relaying messages as required
• Record all holidays in line with company policy on Kronos
• Maintain manual annual leave records for all Cleaning employees, and send returns to payroll
• Daily operation and adjustments on Kronos/Right Time, reporting to Senior Supervisor
• Work with supervisor team to ensure annual and 6-month PDR’s are completed on time
• Keep all administration folders up to date
• Receive en-suite cleaning returns from supervisors and Authority sign-offs ensuring accurate records are kept
• Issue all communications from Sodexo to cleaning employees in a timely manner
• Assist management team to maintain compliance with statutory and company policies and requirements.
• Complete First Aid Box Checks and keep records (Monthly)
• Provide administrative support as and when required e.g. filing, photocopying, typing, and other relevant administrative tasks
• Order Stationery and uniforms for the department when required and as directed
• Keep records of all training, including Great training. To encompass online records on p drive, and local training card records. Update supervisors on a monthly basis to ensure targets are met
• Receive on the job training/attend training courses as necessary
• Keep current PXG and BPSS records, advising employees of renewal dates and liaising with security to submit required documentation
• Maintain all vehicle documentation required by Company Vehicle drivers
• To maintain excellent client/customer relationships
• To attend team briefs, huddles and meetings as required
• To attend performance development reviews to discuss job standards and agree development activities
• To maintain a clean and tidy work area at all times
• To maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required
• To care for all available resources including equipment, materials and supplies as directed
• To report any near miss occurrences, accidents or faulty equipment to management
• To ensure effective communication with line manager, team, customer and client organisation
• To maintain all areas of responsibility to the set service standards and in line with applicable service offer
• To carry out any other reasonable tasks and/or instructions as directed by management

The Ideal Candidate

• Practical numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication.
• Competency in IT and Office components such as Word and Excel
• Discreet and aware of the need for confidentiality
• Able to work on own initiative or within a team environment.
• Willing to learn and develop own skills.
• Prepared to undertake qualifications in Facilities Management

Package Description

This role is to provide administrative support to our Cleaning Services team across the Colchester PFI contract, reporting in the first instance to the Manager. Rate of pay is £9.17 per hour, 35 hours per week between 08:30 - 16:00 Monday to Friday. Uniform will be provided. The post attracts 20 days annual leave plus Bank Holidays, and paid sick leave after a qualifying period. This is a role with continuous professional development expected in Facilities Management, through the Apprenticeship scheme. Please submit CV to steve.ault@sodexo.com. 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process