Cleaning Operations Manager

Job Introduction

A brand-new exciting position has been created at our FMCG client’s Head Quarters in London for a Cleaning Operations Manager to join our team and take our service delivery to the next level. This role will be managing a team of 32 delivering a high standard cleaning, mailroom and porter service delivery.

You would be an experienced Soft Facilities Management professional with a proven track record in a complex, 5-star service delivery environment, a great ability to multi-task and experience in logistics. You would pride yourself in ability to make things happen and deliver outstanding customer service.

We offer a salary up to £42,000, an award-winning team and great environment of work as well as excellent progression and development opportunities within the company. You will work Monday to Friday 10am – 6.30pm.

Role Responsibility

• To check that the cleaning of working floors and Public Areas are always kept and maintained to the highest standards, conducting and recording regular quality checks
• To ensure that the different cleaning programs in the Departments are done as frequently as establish in the Departmental SOP
• To ensure Maintenance issues are correctly reported and followed up
• To ensure that all storerooms are kept tidy and in good order.
• To organize and control overall supervision of cleaning on a daily operational basis
• To assist in the planning, organising and supervision of all periodic cleaning programmes in all areas of responsibility, ensure satisfactory completion of tasks and record keeping
• To liaise daily with the supervisors to ensure an effective organisation of the workload is produced on daily basis. 
• Oversee the work of the cleaners, conduct regular quality checks and record results
• To identify areas where training would be required and discuss with supervisors 
• Liaise with the Reception department as to which areas require prioritisation
• Create incentives to inspire and motivate the team
• Create the daily checklists for Cleaners and Porters
• Forecasting for the department
• Work with customer representatives to address any specific requirements or concerns.
• Organise rotas and complete wage and other paperwork
• Manage equipment, materials and stock levels
• Assist with training
• Provide regular reporting on operational performance.

The Ideal Candidate

Essential

• Experience in a similar position within a luxury 5-star environment 
• Excellent level of English in written and spoken format
• Competent computer skills, word, excel, power point
• Excellent communicator and able to connect with all levels in the business, flexing style as appropriate.
• Effective organisational skills; able to prioritise tasks and self-manage a demanding workload or reactive and proactive work
• Excellent personal presentation skills always demonstrating a 5 * appearance
• Friendly, approachable and professional
• Superb attention to details and understanding of a luxury brand
• Hands-on approach

Desirable

• Experience in a similar role - BICS qualification preferred
• Knowledge of COSHH and ideally NEBOSH or IOSH qualified
• Excellent customer service skills for customer interaction
• Ability to work as part of a team to ensure a productive environment
• Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff
• The ability to work well under pressure and in a busy environment

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process