Cleaning Manager (Defence site)

Job Introduction

As Cleaning Manager at Tern Hill, Clive Barracks, you'll plan, organise and coordinate all cleaning activity, ensuring that standards of service detailed in the service level agreement and within the schedules of the contractual terms and conditions are achieved, maintained and developed

You will provide effective delivery of cleaning services to the client organisation

We have been working with the Ministry of Defence since 1986 and provide a wide range of services to support British servicemen and women serving in the United Kingdom and overseas

Our catering, retail and leisure facilities have been developed to combine high street style restaurants, cafés, bars, shops and leisure services

Role Responsibility

General Responsibilities

• Ensure the standards across the site(s) are in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract
• Ensure the prompt provision and efficient service of all meals and catering requirements at the specified time to the standards laid down in the KPI's
• To take adequate steps to ensure the security of company and client property and monies under your control
• Compile and agree an annual business plan with your line manager, and to be responsible for achieving all actions
• Maintain excellent client relationships and communicate with the day to day client at every opportunity - holding at least a weekly review meeting
• Initiate a process of continuous improvement by undertaking company promotions and extraordinary merchandising initiatives to ensure the profitable growth of the contract
• Ensure that all written communication represents a professional image to customers, clients and staff
• Actively seek and identify opportunities for business growth both within the contract and the external market.  Maximise profitable sales by the introduction and maintenance of food service brands to the standard required by the Company
• Action customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary
• Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate

Full Job Description attached below..

The Ideal Candidate

• Proven experience of working in a similar role within the service industry at a comparable level in a company
• Good numerical and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards

Desirable

• IOSH qualification or equivalent
• Proven experience of managing client relationships
• Proven track record of leading, managing and developing a team

Package Description

Competitive salary of £16,000 plus benefits including bonus, pension, very popular group discount schemes etc

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business