Cleaning Account Manager

Job Introduction

Join Our Team as a  Cleaning Account Manager – Make an Impact Every Day

Fluency in Portuguese and/or Spanish, plus excellent English (written & verbal) essential

Ability to be on site from 5am (when majority of teams start work) - also essential 

University College, Chenies Mews, London WC1E 6HX
40 hours pw Monday to Friday
5am to 2pm but willingness to work flexibly, including occasional weekends when needed 

Involvement in an out-of-hours on-call rotation, usually once every five weeks

£43,981pa + excellent benefits

• Enhanced contributory pension scheme of up to 16%
• 27 days holiday + Bank holidays + an additional 6 closure days. 

About the Role

At Sodexo, we create exceptional experiences that make every day a better day for the people we serve. At University College London, one of the world’s leading institutions, we are proud to deliver high-quality soft services that support a safe, clean and inspiring learning environment.

We are now looking for a Cleaning Account Manager to lead our dedicated teams across multiple UCL sites and help shape the future of our partnership. If you’re a natural leader with a passion for people, service excellence and continuous improvement, this is an outstanding opportunity to make an impact.

As our Cleaning Account Manager, you will play a pivotal role in delivering world-class services and strengthening relationships with our UCL clients. We’re seeking an experienced, proactive leader who thrives in a fast-paced, multi-site environment.

What you'll do:

• Lead, motivate and support supervisors and frontline teams across multiple sites

• Deliver high-quality soft services including daily cleaning, deep cleans and commercial requests

• Build strong relationships with clients and regularly review service delivery

• Ensure all KPIs, SLAs and compliance requirements are consistently achieved

• Manage a £2.5m annual budget and control staffing, resources and equipment

• Drive continuous improvement, innovation and operational excellence

• Produce accurate reports, documentation and financial information as required

• Champion a strong Health & Safety culture across all operations 

  
  

For a list of responsibilities please view the attached job description 

What We’re Looking For

• Proven success in managing outsourced soft services across multiple sites

• Exceptional leadership skills with the ability to motivate large, diverse teams

• Strong client relationship management, communication and negotiation skills

• Experience in change management and implementing new initiatives

• Ability to work to tight deadlines and prioritise effectively

• Competent IT user (MS Office, workforce management systems, etc.)

• Ability to be on-site from 5am

• Fluency in Portuguese and/or Spanish, plus excellent English (written & verbal)

What We Offer

At Sodexo, this is more than just a job—it’s your chance to be part of something greater. We celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms. Here’s what you can expect when you join us:

• A competitive salary & excellent benefits package.

• Opportunities for career growth and development.

• A diverse, supportive, and inclusive workplace.

• A chance to make a tangible impact on [specific area, e.g., client satisfaction, sustainability, operational excellence].

Additional Perks & Benefits

• Unlimited access to an online mental health and wellbeing support platform.

• An Employee Assistance Programme for legal, financial, and personal support.

• 24/7 access to a virtual GP service.

• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.

• Membership in the Mercer Aspire Pension Plan to help you save for your future.

• Learning and development opportunities to enhance your career growth.

• A Bike to Work Scheme, supporting both your fitness and the environment.

Ready to Be Part of Something Greater?

If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it. Apply today and take the next step in your Sodexo journey.

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Please note: Sodexo reserves the right to close this advert early if we receive a high number of applications.